Lowe's Home Improvement

Hendrik Kroes

Placed an order for some transition strips that were supposed to be in stock in the warehouse and spent almost 2 grand in flooring materials. It's been over 3 weeks and we're still sitting on an unfinished project with no clue when the strips will arrive, impossible to reach department manager, store manager, poor leadership and customer service. Phone line will hang up on you after placing you on hold for 20 plus minutes. Forced to reach out to the regional manager, maybe they'll make things happen but highly doubtful. Companies spend millions to try and get new customers but are willing to throw away existing ones to competitors like home depot, unreal...

Jeremie X. McLeod

I miss the days when people working at hardware stores were passionate about tools, diy projects, or had any kind of basic knowledge on topics related to their jobs. Help was hard to come by here. When you did find help - they didn't know where items were or if they even had them in stock. Also note that if they offer something online strong possibility it may not be offered in store. Online only.

laZaro gonzaleZ

If I could give ZERO stars I would. just had the worst customer service at the store located at 9191 SW 137 Ave in Miami, Florida by the manager named Ramiro (no last name given). I went to get a battery powered Craftsman blower that the display had the sticker price of $44 . When they rang it up it rang up for $89. I brought the display to the register to show the cashier that it was the same unit and it wasn’t my fault they had put the incorrect sticker price on it. She called the “manager”, Ramiro, who simply said that was not the correct price and he would not honor it although it was the store’s error. What he should have done is adjusted the price and then removed the sticker price THEY had put on the display item and put the correct sticker price. He should not have been rude and said that he will NOT honor the price the display had. I shop at Lowes but because of this they lost a customer. No wonder the store is always empty while Home Depot is always packed!

tc zig

FANTASTIC STORE! After a horrendous experience at another big chain where in I bought a washer and was jerked around for a week on delivery, I cancelled that washer and came to this Lowe’s on a Saturday morning. I was greeted by Luis in the washing machine area. He was very helpful when I narrowed it down to two. I bought the one I wanted and was thrilled when Luis said it could be delivered the very next day (I was SO shell-shocked by my experience at that other store, I wouldn’t believe it was delivered till I saw it). I bought the hoses, haul-away and even an extended warranty. I was happy. Next day, super nice delivery guy called me and said he’d be there in 20 minutes; he was! They delivered my bright, shiny new washer, hauled the old junk away and I was happy. My shopping experience was great. I needed something else, and another very nice young man escorted me around the store till I found it. Great service!