Big Woody's

Zanetta Concepcion

I haven't been here in awhile because the quality of the food had gone down. My husband suggested we give it another try and I'm happy I did. The food was way better, the drinks were on point and the atmosphere was good. I'm giving 4 stars 🌟because they took the potato skins off of the menu, and that was my favorite even when the other food wasn't so great. Also, they have these fish bowl drinks and not only are they pretty they do exactly what you expect them to do. I had one called Mermaid 🧜‍♀️ water and it was sooo good. 2 👍🏽👍🏽 for that drink.

Jahelie Gonzalez

Our whole order was a mess NEVER AGAIN ! They put blue cheese on our pizza , the fries were cold and weren’t even loaded , the wings were burnt , and they didn’t even give me my RANCH !

Jeremy Velez

The food is ok. The only problem I really have with them is that they barely answer the phone. I like putting my order in through the phone because ordering online doesn’t have all the options and specific instructions available. I usually wait 10-15 minutes on phone. If they still don’t pick up I just call and order from somewhere else that is willing to pick up their phone. If I’m not a priority to them (EVERY CUSTOMER SHOUKD BE PRIORITY) then no need to shop with them. I’m sure they make plenty of money but IMAGINE how much they would make if they also answered the phone’s. I’ll just try again next year. Don’t shop anywhere that does not put their customers as priority, if there was no customers that what business would they be running?

Johnny G

My Saturday visit to BW's West End/Hamilton St was BY FAR my worst experience ever at an establishment. Sadly, Woody Marcks would have been rolling in his grave witnessing the same. Enter myself, 2 daughters, and my son-in-law at about 5:05 pm. Told by staff to seat ourselves in the dining area which was totally empty. Drink order taken and served. Food order taken by "Mariah" at about 5:25 pm...2 cheesesteaks, 1 Calif cheeseburger, 10 wings, and 1 slice of pizza. By this time, at least 3 other parties were occupying booths/tables in the dining area. Now 6 pm...NO FOOD on the table...apologies from "Mariah" for being short-staffed, one cook on duty...yet, every party in room ordered AND received food! 6:15 pm now...still NO FOOD...daughters and S-I-L now leave for scheduled commitment...Dad agrees to stay n wait for food..."Mariah" told order is now to be takeout...$60 bill paid w/card. "Mariah" again apologizes...Dad expresses disappointment with, not only the delay of service, but with the constant waft of weed entering the dining area from the outdoor seating area...apparently condoned by management here??? 6:45 pm now...NO FOOD...bill paid...told they were just waiting on the 1 slice n 10 wings... 6:50 pm...Dad leaves dining area, heads to bar area (with paid bill)...asks for manager. Dad expresses displeasure with lack of service...manager asks for card...credits total bill...finally get takeout bag...WITHOUT WINGS N SLICE...and apologies from manager till "next time"... Sorry, won't be a next time. My only regret..."Mariah" never got the tip I would have added... Chad Marcks, my condolences/apologies for referencing your dad earlier...always loved the BW's food...but this experience was TOTALLY UNACCEPTABLE! I hope you still have a hand in addressing this location's staff/procedures.