Macy's

Gladys Anleu

Horrible service —bought 5 pairs of shoes while in Palm Springs—had to do return because 2 pairs had flaws🥲— They treated me as if l was a thief— because I didn’t have the shoe boxes I had my receipt and ( not ) once have I ever been told while shopping for shoes at Macy’s that I have to have the box in order for them to be refundable???? I called corporate and they said no it’s not written anywhere so apparently it’s up to the sales people to decide if they want to help you or not—- As I told the rude manager I would ( not ) have bought 5 pairs of shoes while I’m traveling and still keep the boxes and if they had informed me I would not have bought them and traveled with five extra boxes— Horrible rude service😡

Lone Wolf

So we were in a rush trying to do some last minute shopping for the kids' graduation, and Macy's showed out. We were able to find everything we needed, and then some. One of the cashier really stood out because she was amazing and extremely helpful (her name was Ninette). She helped us put outfits together and to find the right shoes. Congratulations to her on her first kid, she will be a great mom. Great service.

Louis Lewis

Ninette was amazing. What an awesome shopping experience. Marc the store manager was welcoming. But Ninette helped me find a sold out item that I couldn't find anywhere and I looked all over LA. Above and beyond without asking. PLEASE promote her.

Francis Burke

Long day and ran to Macys last minute. George Pina, Furniture Specialist, even at the end of the day, was enthusiastic, full of energy and answered all my questions. A great asset to Macy’s and look forward to working with him again. 10 Stars!