The Portofino Hotel & Marina

Robert G. Thompson

Great view and in a perfect location. Very walkable to explore all of what the South Bay is famous for. Be sure to head on south towards the Redondo Beach pier for great seafood. Room was comfortable and bathroom was nice. Would book again.

Jolene Borello

Just okay!! $500.00 plus a night felt like $50.00 a night. A/c stopped working last night of a three day stay. Couldn’t open sliding door due to smoke from another balcony Got locked out of my room 3rd day. Bathroom is lacking in lighting. The shower curtain was useless water all over floor. Towels are limited. They call that a rain shower head? Seriously. Make sure you have door dash. Toast at breakfast service nearly broke our teeth (room service) The pluses are: The beautiful view from ocean side is awesome. Sea lions awesome. Valet were nice maids were nice.

Jordan

THIS IS A REVIEW ONLY ABOUT THEIR WEDDING EVENT OFFERINGS My fiancee reached out to the hotel regarding having our wedding ceremony and reception there. We met with what I presume is their Event Planner person. Some of our family came along, so we could get their opinion as well. The Planner seemed to initially mislead us on the pricing, because all of us recalled her saying the per person price accounted for everything. No mention of separate ceremony and reception room fees (which makes sense to us now). So, when we received a price estimate for a wedding package, it was much higher than the approximate calculations we previously did during our visit. We brushed it off as a misunderstanding on our part. A few weeks later we met with the Planner again, to try to bring the price down. She mentioned the possibility of doing a day time wedding, which would be about $3000 cheaper. We liked the idea, and provided updated information to the Planner. She calculated an approximate total cost and we liked what we saw. She said she would send us an official updated estimate in email. My fiancee said the Planner said she would send it over the weekend, but she never did. Finally, the following weekend my fiancee emailed the Planner asking for an update, to which the Planner replied that she was going to call my fiancee but realized she didn't have her number. She then asked for my fiancee to email her number to her. We called BS on this, because the Planner had a whole week to do as she said she would, and never emailed my fiancee asking for any additional contact information until she was contacted by my fiancee. My fiancee nevertheless gave her phone number, and the Planner didn't call her that day. A week or so later, the Planner gets back to my fiancee, informing her that the Director said they won't allow us to do a day time wedding on the day we want (a weekday), because they have businesses at the hotel during the week days. This was not listed on the pamphlet for the wedding package offerings, and the Planner didn't mention such a restriction either. Needless to say, we decided to not have our wedding at the Portofino Hotel. Their customer service was horrible and they were unprofessional in their lack of effective and timely communication. Such behavior is extremely disappointing, especially since it has to do with such a very important and special day, the planning of which is already stressful enough. Get your act together Portofino People, because you look ridiculous.

Markelle Reilly

Do not recommend. This hotel was NOT worth the money. Literally the only good thing was the view. $32 for parking is absolutely ridiculous being that we paid $400 per night for a small room that had no microwave. We ordered room service for breakfast and got the notification saying it would be up to our room in about 30 minutes. Hour and a half later it never showed up. We couldn't get ahold of the hotel or the restaurant to find out what was going on. We finally got fed up with waiting and checked out. My husband got this hotel as a surprise for our anniversary and we've honestly had a better stay at a Best Western that was way cheaper! I wouldn't pay more that $200 for this hotel. They're basically robbing everyone.