Firestone Complete Auto Care

Matthew Erickson

Several weeks ago, I made an appointment for a safety inspection. Upon arrival, the manager on duty informed me that they were unable to honor my appointment and that the technician who booked it had done so in error. I understand that mistakes happen, but what merits a rating of one star is that they failed to work with me to find a reasonable solution. They could have pre-emptively contacted me about this, offered transportation, and/or honored the "mistaken" appointment anyway. However, they refused to offer any solution other than waiting around all day. If they won't honor appointments, it makes me wonder what other games they might play on their customers. I suggest finding somewhere else for your automotive needs.

Aceland Kent

I used to go to Firestone for all my car needs - but honestly it’s just not worth it anymore. I call or go online to schedule an appointment and every time it falls through. Apparently the number listed here on Google is the number to their answering service - not the actual store. And if you schedule through their answering service then the store will never gets the appointment. I called earlier this week and the person who answered *said* they were from the Blacksburg shop but when I came in for my appointment a few days later they store told me I must have gotten the answering service because they had no record of my appointment 😤 It’s wasted so much time and money for me - it’s just not worth it anymore 😒

Sungoddess

This place rocks! Didn't need the front alignment like I thought I did. And wasn't charged. Some repair shops would still charge you.

Danny Moye

I am a disabled man who really needs my vehicle all the time it started making grinding noises in the front.. my front brakes were metal on metal.. so I called Firestone in Blacksburg and spoke with the manager Janes who was a wonderful guy to talk to and someone who goes the extra mile to help you after telling him my problem he said they was very very busy but he would work me in.. I told James I didn’t want to go in front of people but he said he would make it work.. I told him I was on a limited income and stuff he gave me a wonderful price and told me who would be doing the work on my truck the mechanic was Jimmy who was a very professional and knowledgeable guy he keep me posted.. when he was doing the brakes he got to the right side and noticed the caliber piston was shattered and the caliber would need replacement.. he called me and texted pictures of the caliper he got the job done quickly and very professional and he and James are wonderful assets to Firestone!! Thank you so much for your wonderful service and prices..