Xfinity Store by Comcast

Category: Internet service provider

Address: 3070 E 9th St, Oakland, CA 94601, USA

Phone: +18009346489

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Army_Vet

Aug 24, 2022

Excellent customer service, great prices & outstanding internet quality.

Joseph D

Jul 12, 2022

Quick service. Easy parking. A little confusing to find the first time. Did have problem with ending my service. They kept trying to bill my credit card after closing account and sent numerous annoying emails to me that they could not.

Denise Hall

Mar 9, 2022

Customer service was great! Got my problem resolved. I'm a satisfied customer!❤

Johnny Tran

Feb 23, 2022

Hello, I was at Xfinity Store for about an hours (02/23/22), I waited for service and was wondering around check on some phone and accessory too. I touch an accessory and it just fall of the display shelf and try to pick it up. The first thing An Assistance Store Manager came over telling me not to take that accessory. I was like "WHY ARE YOU ACCUSING ME" of taking that Accessory? Did you see what happen? Every hostile toward the costumer. Then when it come to provide service I asked if I can get someone else for assistance instead of you, "HE" was not happy and give me the look of a trouble maker....Y? I really try hard to support local store, but my friends was right...OAKLAND, CA Xfinity Store are just "BAD". I was trying to get a Sim Card that was suppose to send to my home, end up get a "BAD" experience. THX., j.,

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Questions & Answers

What package do you have and. What channels does it bring

Adolfo mendez garcia Mendez | Aug 28, 2019
Jay Price | Aug 28, 2019

Sorry I don't speak Spanish. I am learning.

When are you open

Che Wong | Aug 28, 2018
Mesha Perrault | Aug 28, 2018

9-7pm Mon - Fri Sun 5 -7pm

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How to hook up the cables for cable/internet.?

Pink Panther | Oct 31, 2021
Keith Lawrence | Oct 31, 2021

Google it on YouTube they can demonstrate

hello this location was having issues August 5,2020. with new equipment being issued. is the problem fixed now August 6,2020 ? so I'm not just going to this location for nothing.

Robert Sanders | Aug 27, 2020
Sundeep Rakalla | Aug 27, 2020

Issue should have been resolved if not there's also store located in Emeryville in the Bay Street Mall

Service was horrible one black women ruined my account and she doesn’t know how to do it and no respectful,no polite .Don’t go this place they will be wasting your time!!!!

Tur .T. | Aug 27, 2020
cecilia carreras | Aug 27, 2020

They always mess up something there. I've been quoted one price on a bill or phone upgrade through their online help and go to the store and then it's way more and I'm told I have to order online anyway. The service sucks never have 4g and the internet runs so slow. They won't even give you the price you have to pay to upgrade without having to run a credit check which is absurd. When I had TMobile you were told the cost to upgrade which is the tax you'll have to pay for the new device, no need for a credit check to do that.

How to set up internet

Sheila Johnson | Aug 28, 2019
Anita Williams | Aug 28, 2019

Google it on your phone.

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I want to know if are Restroom in there?

Jenny Contreras Alonzo | Aug 28, 2018
Theron Beamon | Aug 28, 2018

No public restroom.

Why are the Bay Area stations snowy on my tv,but none of the others?

Karen Delcourt | Aug 28, 2018
Roz Bolds | Aug 28, 2018

Call Comcast ask for tech help

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Removing item from cart

Brenda Hammonds | Aug 28, 2018
Carrie vanbreda | Aug 28, 2018

What do u mean by removing

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What does a lightening bolt mean on my tv?

Mia Bock | Aug 28, 2018
Roz Bolds | Aug 28, 2018

Replacement is needed

CAN I PAY CASH OR DO I HAVE TO HAVE A MONEY ORDER?

Teri Eaden | Aug 28, 2018
Me M. | Aug 28, 2018

They take cash, money order made to comcast and credit cards

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can I drop off equipment here?

Jonathan Smith | Aug 28, 2018
Me M. | Aug 28, 2018

Yes, they take equipment at this location.

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My internet is down in Oakland

steve Javiel | Aug 28, 2017
Ronald Murphy | Aug 28, 2017

Let me CONNECT and I'll see if it's down here in east OakTown .. Okay , the Comcast/Xfinity Wi-Fi is up and running and in the early morning hour's I've noticed the speed is right there for what I'm paying.. I usually lose my connection sometimes and my phone switches to mobil data then switches back to Comcast data which is really frustrating

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