The UPS Store

Katie Johnson

Terrible customer service. They signed for a package they never received. I was told that I am out of luck as far as tracking the package any further. They would not undo the signature on the package or put a trace on it any further. When I asked for a manager or number to file a complaint they just said look on our website and find it yourself. I always sit with UPS until now. I am very unhappy.

Shane Jakober

I’ve been a regular customer for 7+ years now. I wouldn’t say the staff are friendly, but they are competent and efficient. I recently used this store for PDQ Fingerprinting required to renew a state license and when I called before going I got the worst information and customer service! But once I arrived, the process was timely, smooth and even better than I expected! Sometimes I have to wait in a line to drop off my UPS/Amazon drop off packages, but it moves quickly and I’ve been impressed with how they have handed COVID measures. This is a solid store. I’d give them five stars if they upped the professionalism by improving their customer service, but I wouldn’t use the other negative reviews on Google to suggest this store won’t have what you need.

Lisa W

Staff is always pleasant. They always get us through the line as quickly as they can, but I never feel rushed while they are working with me and my shipment. Thank you Woodland UPS Team.

L L

The staff is so unpleasant. There was a new male I haven't seen before came in oct.28 and the white female that always has a bun hairstyle has no good customer service and the entire time I was there she was gossiping about her personal life instead of helping other customers and when she finally did was unpleasant. I'll be going back when the other ladies are in that provide better service.