Address: 5434 Ygnacio Valley Rd Ste 30, Concord, CA 94521, USA
Phone: +19256735243
Sunday: 9AM–5PM
Monday: 9AM–6PM
Tuesday: 8AM–6PM
Wednesday: 8AM–6PM
Thursday: 8AM–6PM
Friday: 8AM–6PM
Saturday: 8AM–6PM
Michelle Arts
Took care of my puppy they are all very nice.
Marine Ctn
Saw the terrible reviews before coming in, but gave it a shot regardless. I had a « regular » check in visit appointment at 3pm, they took my dog in after 1 hour, and we left near 6, do the math. Waiting was terrible. They don’t let you come in with your dog, but then make you wait HOURS in waiting area, is that making sense? !! UNETHICAL !! Staff « affirmed » they vaccinated my dog (without my consent!) and never took her in for any vaccination. Not only did they talk me into paying a membership that barely covers services your dog seldom needs, but they made me pay for the vaccine I didn’t give consent for when I pulled from membership after understanding what unprofessional and unethical they have been with my pet. I recommand if you want your pet taken care like a business, do NOT recommend if you actually care about your animal. Big corporations are just about money $$$, dirty business, remember that. —and to Banfield: do NOT ask me to contact the advocate services if you don’t intend to reimburse the vaccines you (might have not) administered to my dog—
Corey Ordonez
I have Banfield wellness plans for three (3) dogs. I generally have had good experiences with Banfield, but we recently moved to the area and needed some single dose heartworm medicine for two of our dogs. I ordered the single dose medications from an online pet prescription company who mistakenly sent the fax (and follow up faxes) to the Clayton office. The Clayton office sat on faxes for several days, before calling me to let me know it should go to the Willow Pass Road Banfield (where my dogs had their recent exams). I asked if they could just forward it to them, but Willow Pass Road Banfield was closed for several days due to staffing issues. Dr. Karen Tancuan would not sign off on the heartworm medicine without my dogs having appointments. What is the point of being with Banfield where I can supposedly get pet care at several locations and they all have access to the pets' medical records. A complaint will be filed with the VMB.
Brandon Strong
Well little goose didn't get to go to his appointment today because we had an emergency and he'd to stop on the side of the road to go potty. According to the rude receptionist Whitney the we were 10 mins late and had to reschedule for next week I kindly told her we'd find somewhere with better customer service and understanding. Waist of time why pay people with hard earned money who are rude and disrespectful. I'll pass
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No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including: • Vaccinations • Dental Care • Parasite Control • Nutritional Counseling • Behavioral Counseling • Comprehensive Examinations
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
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