AAA White Marsh Car Care Insurance Travel Center

Al Ex

I went in for alignment. The customer interface was unfriendly, it's like someone was not happy to be there, or not happy to see you! The job was done but everything was not adjusted to specs, especially the rear toe and camber (everything did not turn green after, on the printout). I had to ask for printout before I was given, I thought customers should be given alignment report automatically. The store was clean and beautiful. If you're interfacing customers, you must be friendly and welcoming otherwise it's not a right fit.

Charlemagne Smith

I have been going to AAA White Marsh for a couple years. In the past I received good service and recommended to friends. Not anymore. I scheduled to have and oil changed and windows repaired. The front windows were not operating. The man that scheduled my appointment read back to me what he scheduled and the time of appointment. I took car in oil was changed and a note that windows needed to be repaired. I asked why windows weren't repaired. Rob said we don't just repair when we find something wrong, you need to schedule this. I said I did schedule it to be done today. He raised his voice and said no you didn't. I said I assure you I did. The guy that made the appointment read back to me what he scheduled. So Rob said I also needed new brake pads. He scheduled appointment for brake pads and windows fixed. I was unable to make the next appointment due to snow and icy roads so I called to reschedule. I spoke to Brian. He said he was the new assistant manager. He scheduled an appointment for brake pads and window repair. He read back to me what was being done (windows and brake pads) date/time. I show up for appointment. Talked to Brian. He says I don't have an appointment. I said are you the new guy. He said yes I am the new manager. I said I spoke to you on the phone. He said it wasn't me I would remember. (It was him I remembered his name) He said I need brake pads and rotors. I said nothing was said to me about rotors. I got the previous invoice and showed him where Rob has hand written brake pads and windows on the front of the invoice for work to be done. Rob stood right there and looked me square in the face and said he told me rotors. I said you told me exactly what you wrote. Nothing about rotors. I guess these two guys talked when I went out to get my previous invoice from my car. When I made my original appointment I was told the window was probably just a fuse. Brian made a new invoice which included $99 diagnostic test for the windows. I asked why that was added since I was told it was probably a fuse. Now sure what changed at this location. I think it is a disgrace to AAA to have people like this representing this company. They are the face of AAA. Surely you can do better.

James P

Awful. Paid $8,100 for an "engine replacement"... The photos attached are the FIRST time I picked it up, and after 11 miles the belts came off. I lost power steering and brakes... I was doing 55mph on 695 when it happened. I genuinely thought I was about to die. A 4,600 hunk of metal with no brakes or steering. Scary, right? It gets better. Trust me. I took it back. They kept it another week, and now I can't put gas in it. Seriously. Pump just clicks because it thinks my tank is full. The vapors are pushing against the nozzle, or gas is coming back up the tube. Gotta wait until Monday (J&H tires are going to perform a full inspection behind everything on the invoice) to see what they did wrong. Again. For $8,100... You'd think I'd have a working vehicle. I don't. It starts very rough, has a check engine light on (ironic considering this was supposed to be an entire engine replacement), blew my AC compressor out (the belt failure broke it I'm guessing) and it needs MORE work then when it went in. DO NOT GO HERE. DO NOT GO HERE. DO NOT GO HERE.

Justin Ducker

My car tire was flat one morning, with a screw or nail in the center tread, and I called AAA to tow my car to this facility. The tow driver showed up late and smelled like weed but I let him take it anyway. When I called the shop 2 days later (BECAUSE I NEVER RECIEVED ANY CALLS SINCE HAVING THE CAR TOWED) a guy proceeded to tell me it would be ready by the end of the day, as well as telling me the incompetent tow driver left my keys IN THE IGNITION OF MY CAR FOR 2 DAYS. Never got a call from them after that so I decided to call them, AGAIN, an hour before they closed. A somewhat rude woman answered and then told me that the tire was unpatchable(apparently I had another nail in my tire on the sidewall which was baffling to me as I inspected the tire before it was towed) and I needed to fork over 200 bucks for one tire replacement. I fought tooth and nail just to get them down to 100 because I had just put the tires on 6 months ago, if I had had a patch kit and a compressor I would've done it myself. But eventually it happened and I paid and went on my way after the half price discount. Probably about 10 minutes into driving a bunch of lights turned on on the dash and my car started "sputtering" in way, kinda felt like slipping transmission or something. Regardless, my car has never done this before and the whole ordeal has gone beyond inconvenience and aggravation. It seems to me like incompetent employees with a manager that can't handle an upset customer, instead directs them to roadside assistance like I'm stuck on the road or something. Very dissatisfied with the service and may be following up with litigation.