Bright Now! Dental

Lee Bain

This place is the worst. My wife and I had dental work done there and we both had issues with just about everything they did. We had to go back to have rework done many times. The final straw for me was a crown that had to be replaced that they had previously done poorly and they gave me the price beforehand. I had the work done and paid them in full as soon as they completed it. Approximately a year later they send me a bill for $478. After speaking with them, they told me that the insurance company wouldn't cover their share of the crown. I called the insurance company and they told me the reason was because not enough time had passed from the original crown. They also said Bright Now Dental never got the crown pre-authorized and if they did, they would have known it wouldn't be covered. Also, I could have waited a month and enough time would have passed and insurance would have covered it. I called the Bright Now Dental office multiple times for further explanation and to see what they could do to help resolve the issue. Months went by without them returning my calls or getting back to me. I finally talked to someone there and they told me that it's my issue and I have to pay them the $478. I can't stress enough how bad this place is and would never recommend anyone going there.

Dustin SPINO

Disappointed, entire situation was a complete hassle. First they were unable to verify my insurance even though I had found them via Delta, and had called the company myself to confirm my insurance. Eventually they figured it out so we went in. They still require masks so I complied, and kindly sat by myself in the corner. My fiancé needs me near by for her seizures and asked me to sit with her, the office immediately got angry that she "had a guest." After explaining her situation the lady behind the desk was kind and said she would ask, but whoever she asked came up and told my fiancée she wont see her because she doesn't have "medical clearance." Even though she was just getting her teeth cleaned and didn't need it, and never needed it at any other dentist. This was never noted on the phone or leading up to meeting in the office. My fiancé already has a horrible time with seizures affecting her life and to blame that for not being able to see the dentist for a simple check up is absurd, it made her feel terrible. I also watched this lady tell a family with a child to leave due to "CDC guidance" that doesn't allow them to be in the office, which isn't true. The family was on the other side of the office from me and were calmly sitting by themselves quietly, I personally saw no issue with them. Current guidelines do not require masks or social distancing at all, it is simply the office itself making the rules. (which people were following, but they were still being a hassle with). It's 110 degrees outside, they wanted the family with a small child to wait outside while the wife saw the dentist..... I sure hope she cancelled also.

Anthony Suriano

I had an appointment scheduled today that I booked about 10 ten days ago. When I showed up, I was told the doctor is not in today. They have my contact information so an email or text would have been appreciated. I told them I took a half day so I could make my appointment and asked if I could see another doctor. They did not care at all.

David Short

Bright Now is an amazing dentistry. They started out with breaking down everything I'll have to pay (including what my insurance will cover and my copay). Then, after going through the X-Ray tech and the dentist, they explained to me what all the procedures mean, what they recommend, and if I want to add or remove anything from the bill. Finally, after the procedures, they gave me some great tips on how to keep my teeth and gums clean. I had no idea I had gingivitis, so the cleaning and the tips they gave me were much needed. The dentist was very calm and easy to talk to, and the hygienist (I think her name was Via) was awesome! She listened to what I said was sensitive and was hurting, would stop immediately after I gave her a signal if I was in pain, and tried different ways of tackling the issue (tartar buildup, plaque, etc.) without hurting me. This was my first time going to the dentist in a couple of years, so I was desperately needing the cleaning/checkup. After coming here, I'm very happy to say that I'll be seeing them in another few months.