Motel 6 El Paso, TX - Southeast

Laurel Kathleen Ochoa-Lindsey

Front desk staff have all been really helpful and kind. Especially Larry who is highly knowledgeable anytime help is needed. The rooms are clean but the motel could use a fresh coat of paint throughout.

Enriqueta Ortega

The kid at the front desk was super nice but as he said this place is just trying to stay afloat. Do not stay here it is beyond disgusting. Prominent Stains on the sheets extremely dirty floors box spring was showing and had white stains on it. Would literally rather sleep in my car in a parking lot than this place. It will probably be safer as law enforcement was present when I was checking in. The room looked nothing like the pictures such false advertising. Again I am warning you do not stay here it is worse than the Cecil hotel you will probably end up on first 48.

Jessica Rivera

We made a reservation last month and came from Florida to visit family. When we arrived (4:45pm), our room wasn't ready and we were told it was because the rooms were being cleaned. We sat in the lobby for an hour waiting with no AC. There were several other people also waiting for a room. As we waited and saw others get rooms before us, we witnessed them coming back with complaints about dirty rooms and broken AC. Those guests all ended up leaving instead of waiting for another room or for things to be fixed. Wish we would have decided to leave too. The first room we got was disgusting. There's no way it had been cleaned. Gross stuff on the wall, dirty bathroom, bedsheets had yellow stains, bad smell. Pretty sure it was the same room someone had complained about before us. They were able to give us a different room. It was better, but not much. Still not thoroughly cleaned. Bathroom had no towels or soap or anything. The lock on the bathroom door was busted and you had to force it closed. The elevator was also a bust. They had to reset it and using it scared us with the worrying noises it made. Later when my dad was going to use it, not only was it not working but someone could be heard inside banging on the door asking for help getting out. The hall on the second floor was filled with trash on the floor, the whole hallway. The trash can by the vending machines was completely full and seemed to not have been emptied in awhile. We didn't even sleep well because the sheets were still not the best condition and we were paranoid there were bedbugs. Not to mention the pillows were basically useless and one of them appeared to have bloodstains on it. Wasn't sure, but I tossed it on the floor out of sight so I wouldn't think about it. Would not recommend this place to anyone, even for a cheap deal. Just a filthy, broken down place.

Lorena Porras

Bed sheets and pillows are stained there’s hair all over floors and walls. . Got a non-smoking room but was given a key to a smoking room. I had to go back downstairs to request a different room. They gave us a different room but the A/C was broken in that room. We were told maintenance would go in and fix it. When we went back after being out the A/C was still out. We ended up cancelling for that night and requesting a refund. We where told they couldn’t do a refund that night because manager wasn’t there and he would contact us early the next day. We were told to come back and talk to the manager at 9:30 am. When we called to speak to him we were told he wasn’t there yet… it’s been 4 days and have not received a call or refund and the payment is posted on my bank account. I called back and spoke to Andrew “the manager” and was told they don’t do refunds only discounts for next stay. Told him we got offered a refund for the day we did not stay and he said all he could do was give me a discount. Why would I want a discount for a hotel that had me sleeping with no air in this heat with an 8 month old baby. I asked for corporate number and was transferred to a woman that couldn’t even get her words out. I told her I was put on hold to get a corporate number she said she wasn’t allowed to give corporate number out. DONT STAY HERE.