Roger's Piano

Grace Shao

I went to Roger's piano after touring a bunch of other brands, which is either something I don't like or way out of my budget. As a beginner, I don't play very well, and was a bit nervous to play and try on the pianos(don't want to embarrass myself!). However, at Roger's piano, Ms Wu carefully listened to my thoughts, gave me couple recommendations, and encouraged me to play on multiple pianos. I immediately fell in love with one of them, and that's the one I decided to bring home. It's just amazing how I can find something I love and it's even below my budget. The after purchase service was pleasant as well. Ms Wu arranged the delivery that weekend so I can have the piano before Christmas. She also quickly sent out a lady to tune the piano when I expressed the concern that the piano sounds out of tune. I will definitely recommend anyone I know who's looking for a piano to come to Roger's, the purchase experience was truly outstanding.

Andrew Dvorsky

Roger is the very best at working on and selling pianos he’s very knowledgeable when it comes to working on and selling new and used pianos! He’s a generous and gracious person! His showroom is over the top beautiful and a showcase for any piano! I needed some piano wire for a machine and was stuck in Boston over the weekend and he came through for me! Even though the wire was a little too light weight he got me out of a jam! So generous he didn’t even charge me for the wire all he asked that I give an honest review of his operation and I will tell you that in this day and age it’s very hard to find a man like Roger and Carol! They called me back after I left a rather strange message not pertaining to pianos I needed some rather thick music/Piano wire and Roger and Carol took the time to call me back even though I wasn’t looking for a piano and let me tell you that’s a solid company/person on a Saturday night! Roger and Carol I can’t thank you enough for helping me two weeks before Christmas!

Janice Williams

My experience with Roger Piano was exceptional. The owners were knowledgeable, pleasant, patient, and attentive. The customer care and service was a 5 star from beginning to end. They truly want you to love your piano! It was a pleasure working with Carol and Roger and I would recommend anyone to them.

Peter Mowschenson

I recently purchased a 7 ft new grand piano from Roger’s Piano and had a truly marvelous experience. This was not an easy decision for me to make. I was replacing an existing much older baby grand piano which had served me well for many years, but I wanted the benefit from a larger piano as I find at this stage in my life I have more time to play. I visited a few piano dealers before Roger’s Piano and did not feel connected enough with the staff to make any decision. When I found Roger’s Piano all that changed. Both Carol and Roger, the owners, were readily available and exhibited in depth knowledge about pianos. They provided a very personal service. Roger’s Piano has two locations, one in Wellesley and the other in Burlington. I visited both locations and tried several pianos during multiple visits. At the Burlington location I was able to see Roger restoring older pianos and appreciated the fine quality of his work. I was impressed by the wide variety of makes on display, and was able to try out many pianos. In so doing I learned what was important to me. Even though I am not an advanced pianist, I could appreciate the great differences between pianos. I found that even pianos of the same can be very different. Despite multiple phone calls and visits I never felt any pressure or impatience from Carol or Roger. They were just there to help me. They let me proceed at my own pace, answered all my questions, and always made me feel totally welcome. Eventually I showed up with my wife and dog, and they too were made to feel welcome! After much thought, debate and encouragement from my wife, I settled on a totally unbelievable piano which I have long coveted but never thought I would own. Carol and Roger did not push me in this direction and were pleasantly surprised by my choice. Roger’s piano has much confidence in a particular piano moving company and within a few days of my decision the new piano was delivered, and the old baby grand was taken away. The delivery team was superb and took great care during the process. I cannot recommend Roger’s Piano highly enough and look forward to Carol and Roger providing the first tuning of the piano in a few weeks, even though to my ear it is perfect. I am quite confident that Roger will tell me it needs tuning! I know they will always provide any support or advice I may require. I strongly urge anyone looking for a piano to visit Roger’s Piano.