Staples

Courtney Martin

Went to the store to print out business invitations. Was told I can find a design online and they can print it. Once I had my design and asked could she print it, she said it needs to be a pdf. So when I download the pdf it has the staples watermark on it and she says I can’t remove it. So I submit the order online and then she says well I can’t print it, it’s in line with the other orders and we close at 6. So I stood in the store for 30 mins with no prints, as they stand there and hold conversation.

Shaunda C

I ordered business cards online and the quality was not what I anticipated. After visiting the Wake Forest Road location, my problem was rectified. Customer Service Is Everything! Thank you Claire!

Claudette Anderson

There are some things that I love and some things that I don't. My recent experience is terrible. I paid $100 for a UPS delivery that is completely lost. It is a vital paper. I was told that it was on UPS, but who is your contact at UPS. Who was the driver that day of pickup. What is the help that I can expect to receive from your business instead of...here is the claims number for the refund. Can't we not try to find the paper. Next level service should be implemented. I will never send out something from this Staples again. I know that this may not be the fault of the beautiful lady that prepared the envelope, UPS has a very low rating recently. I didn't know this. But...if this were my business, I would have tracked down the driver by calling my contact with UPS and tried to solve it for my customer.

M K

I went yesterday for printing some needs. I asked an associate (old lady) to print in some glossy paper sample, she did not have those papers.she asked me to buy whole box and print as much as I need. I asked for sticker samples but she replied the same! The main reason I am commenting here that is I spent $27 in self service machine to print some flyer sample in 8.5x11 inch size and 14x17inch size. There is a small paper cutter can only fit 8.5x11 inch paper. I ask an associate to do me favor to cut lager size paper and he/she was asking per sheet $1 to cut. Then I asked the old lady to speak to the manager then that associate came his/her name is Luiz was so called manager. I asked him/her that I need a lager cutter to cut my large format paper. He/she again replied about charges and I asked how I will cut larger papers??????????? He/she replied me you go and buy tools and cut yourself! Otherwise cut by scissors. I asked him/her is this called customer service, he/she said, YES! I am sorry I did not see their rating is below 4*. Otherwise I would not go to that rude people (does not have any idea about graphic designs or art and respect to the customers) to spent my valuable $27. Thanks for reading