General Auto Recycling

Nick L

there are two stars instead of one only because Lynn was helpful and nice. The other two people I dealt with were so out of line (the first one was condescending and rude over the phone but that's nothing in comparison to the one I will get to later). Apparently they want you there by 3pm to pick up parts (a part that I had a deposit down on which was already pulled from the yard), but that wasn't communicated to me, my mother in law, or my husband... but it's a miscommunication, no problem, not the end of the world right? I sure wasn't mad about it. It was 4:10pm and I drove 5 hours to get there so Lynn was nice enough to still let me pick up the part. I went around to the pickup area and this unhinged employee completely lost it and went on a TIRADE of profanities that lasted for our entire interaction, because they were supposed to be closed for part pickup. Again I had no way to even know this, as the hours posted all over say 4:30pm. It's one thing if I purposely violated that but there was no reason to treat me that way, especially when I was polite and barely said two words to him before he flipped out. He had to walk all of 20 feet and back to get the part, so I took up roughly one minute of his time to elicit this behavior. The part, as I knew in advance, was weathered and that was fine with me because I only needed a portion of it, but he proceeded to take absolute delight in that fact repeating twice "this is gonna be funny!" Dude needs to talk to someone about his anger issues. I've literally never been treated that way, no less by someone I'm giving my money, and on top of it I wasn't even being rude or anything.

ambassador smudge

prices are car-part are not updated... they now have a $75 minimum... so your $20 part will cost $75...due to "supply and demand and lack of help" this part has been listed on car-part.com for 6 months so the demand is very low. the customer shouldn't be penalized due to your "lack of help". I'd pull it myself but you won't let me. tried giving them the part number specifically from their inventory they didn't seem to care. then why I listed on as inventory with an inventory number if you don't even want to cross reference that? you have multiple listed I want the specific one that you posted pictures of and it seems like a part number would get me the one i want. frustrating. I bought from these guys in the past and there was no problem.

greg T

I called to get several parts from here, I spoke with a sales rep the night before,I will say he was pretty helpful, he told me everything was there he put his hands on them they all look good. I told him I'd drive out the next day because I was coming from a couple of hours away I just wanted to make sure that everything was good, I left and headed out called them on my way told them I was coming and he said everything is set and ready to go I'll see you in a couple of hours, I get all the way there check in, they tell me to wait in my car and they'll bring the parts out. Almost 2 hours later I go in to see what's going on because I have to get going and they tell me that they either sold or damaged all of the parts that I came for except for one, Being pretty upset about the situation that I had just wasted over 4 hours of driving and gas I grabbed the one remaining part that I was supposed to get tossed it in my trunk and left, only to get back and find out that the part I got is junk, it was a spare tire that was flat and doesn't hold air. How everything else went I didn't even bother calling because of the way I was treated when I was there I'm sure it wouldn't matter.

ashley Barros

Even after reading after all the bad reviews I still tried to give this business the benefit of the doubt. I called 3 times yesterday to confirm they had a engine and if I could pay over the phone which you can't so I woke up this morning and drove 45 minute In order to pay for the engine and they could start the removal. Not once during the 3 calls yesterday but today when I'm a few minutes away on the phone confirming the amount so that I have enough cash am I then told "This engine won't be ready for about 3 weeks it has damage to it I just noticed". Completely ridiculous & I'm convinced any good reviews we're paid for at this point !