Holiday Inn Express & Suites Springville-South Provo Area, an IHG Hotel

Jeffrey C. Michelsen

Older hotel undergoing renovations. Good hot breakfast. Helpful staff. Some confusion with reservations. Pool. Easy access to I-15.

Y Wink (WildWinklers)

Passing by Provo for a night, we needed a room for our family of 5. I booked a double queen room and requested a rollaway add on before we arrived, the rollaway was declined due to the limited space in the double room. Completely understandable, I actually appreciate the fire safety concerns. I was emailing with Jeff the GM back and forth requesting to change our reservation to a double queen suite with pullout couch, he said those rooms were all booked but offered us a complimentary alternative of a king one bedroom suite with pullout couch AND a rollaway bed to accommodate us and our 3 children. We arrived later that night and was able to thank him in person. Jeff and his team are amazing and their customer service is top notch! The suite was very roomy, clean and comfortable. Breakfast was fresh and well stocked. This is the reason we always stay at Holiday Inn express everywhere we go! It pays to be a member!

CMNielson

The room was spacious, clean and comfortable. I had been given the impression I would get free bottled water as part of my stay, but that was not included. (It was only $1 to purchase.) Otherwise, great stay, no complaints.

Christine

Positive: The rooms were clean, nicely appointed, we enjoyed our stay. In fact this is our third holiday express on this trip. Negative: Just wish the toilets were ADA!