San Clemente Inn

Haylee Beynon

Possibly the worst hotel I have ever stayed at due to their hotel manager Lisa. I contracted with San Clemente Inn for my big wedding weekend. I say this with absolute assurance that every single person who booked a room through our room block had an issue. Some guests were told our room block didn't exist (so I would call and resolve the issue on others behalf), some were told it was sold out and they needed to get a room elsewhere, some never even received a emailed confirmation following up their reservations, and some were told they didn't have a reservation upon arrival. When my guests were told it was sold out, I was then given a call to let me know that I needed to sell more rooms or they would be taking my deposit. I quickly informed them of my guests that were told it was sold out (3 different occasions), to which the manager Lisa gave me such attitude and spoke over me with such a condescending tone asking for the time and date to which my guest was told this so she could listen to the phone recording. I don't keep records of my guests phone log, so I couldn't provide that information. When I followed up to resolve the issue I was informed by an employee that phone calls are NOT recorded, so I am not too sure why Lisa said this. I had guests who arrived who were told they didn't have a reservation even though they had a credit card charge. Every interaction with management was met with such grief and aggression. The staff at the front desk were lovely, but I must say this is a hotel ran by a manager without customer service skills. We are in a time when staffing is short and so I try my hardest to be patient and kind, but the troubles we faced were met with a lack of customer care and I think the owners of this hotel should know. I will not be staying here and neither will any of my 35 guests due to the difficulties they caused throughout the entire experience. San Clemente Inn needs to figure out their hotel management and get a hold because this was no way to treat any customer.

Anthony Usera Power of Chiropractic

Can't give 5 stars on location, because beach access is not the easiest. Although still very good and convenient.

Shock Wave

Great rooms, could accommodate 4 people, excellent location right next to the beach. And excellent staff.

Mac

San Clemente Inn was a wonderful place to stay during my vacation. The staff and service was professional and helpful. Full kitchenette in my room with all utensils provided. Nice view of the beach and lovely recreational amenities. Fully enjoyed my stay!