Residence Inn by Marriott Irvine Spectrum

Shoshana Lipson

Really friendly front office staff during the day time and super helpful. BUT… the cons are big: 1. Carpet is so old and grimy you don’t want to walk on it with bare feet 2. The chairs are completely worn out and desperately need replacing 3. The guy at the front desk in the evenings and nights is terrible - Matt. He is rude, unhelpful, and takes no responsibility for anything. Leaking pipe with water all over the floor? Too bad- “this is not a full service hotel so just throw towels down until the morning ”. Noisy drunk party with screaming late at night? Too bad, “There is nothing I can do, I’m just at the front desk.” His attitude is terrible and makes you wonder how they can charge SO much while hiring such a horrific staff member. If it wasn’t for this I would give a higher rating, but a dirty carpet, worn out furniture, lack of sleep, issues with the room, and downright rudeness made this a place one we would never recommend to anyone.

Larry Delaney

Incompetence runs from front desk, housekeeping directly to management's office. We were charged an extra three weeks for a stay after we had checked out. We provided ample data that we had vacated the property and the stay had ended, but the manager refused to refund the additional $3,200 we were unjustifiably charged. BonVoy was useless in resolving the situation. Word to the wise: Make sure you shout to the rooftops when you check out. If not, you'll be charged until your credit card expires! Unfortunately, the last time we'll see The Residence Inn Spectrum again will be in Small Claims court.

Dana D

Poor service or no service is provided . For breakfast frozen egg and muffins . No room service No nearby restaurants available And rate is too high. Customer service is good but Management is horrible.

Diana

We really enjoyed our stay here. The location was perfect in the quiet business park which is nicely landscaped and nice sidewalks for walking. The hotel was quiet as well, we didn't hear anything at night other than the party one night but the hotel staff quickly handled that. The room was perfect. It had everything we needed and very comfortable; well insulated and good air conditioning. We will definitely stay here again next time we're in the Irvine area.