Sears Appliance Repair

Emily M.

Our experience with the technician from Sears Appliance repair services was amazing. We were very pleased with Mark's professional knowledge and expertise, as he resolved the problem with our Kenmore dryer.

Evelyn

We have been dealing with this ice machine, refrigerator issue since May 2021 and they still cannot get it fixed, it is now Nov. 30th 2021. Once again the tech came to our house replaced parts that had been ordered as he left he stated "Hope it Works" and of course it doesnt. I even purchased the extra warrenty but they tell me the ice machine is not part of the warrenty and will not just give me a new refrigerator. So once again another tech is coming out on December 1st if he even arrives I have had a number of appointments where they dont even show up. I will never purchase from Sears again!!

Bessie Politis

Appt was scheduled from 8-12 I called to 11:00 a.m. to verify and they confirmed. Called at 1:30 p.m. to see where technician was and they had changed appt to 2-4, no call advising me of change. Sears gave me the number of 3rd party repair called Starred. I called them no answer. Left message and they returned call later telling me that someone had a medical emergency and that a message was left on my phone. That did not happen. Finally showed up, needed to order a part for washer, that was over a week ago. Called today and spent 1-1/2 hours on hold and transferred to numerous dept only to be told I need to call 3rd party and Sears does not have details to order. My warranty is with Sears not with the farmed out companies. Left message with Starred today and we shall see if they call back. So disappointing.

Richard Truong

I have a Sears Kenmore Elite refrigerator purchased about 8 years ago. The compressor has a 10 years warranty and died. When on the chat and scheduled the service the next day. The technician Mark was super friendly and gave no excuses. He had the part read and replaced in two hours. Fridge is now working perfectly again. I always doubt on Sears service but no more. Will definitely buy from Sears even on a non-Sears brand. I'm now a believer of Sears services. Kudos and Thank you!