Plaid & Stripe

Tareq Kheirbek

Terrible service! Took two mini labradoodles there for grooming. They didn’t know how to handle an anxious dog, cut his nails too short that they were bleeding which made him more agitated then they claimed that he was difficult to handle. They supposedly had finished grooming the other dog, but then when we took him home we found he still had matted hair all over his ears and under the jaws. Not going back and definitely do not recommend them to anyone.

Laurie Pavao

This is a mixed review: 5 stars for the groomer and 1 for the owner. The groomer did a nice job on my border Collie - a short haircut, which is just what I asked for when I called to make the appointment. The owner was rude and unprofessional and my "couple hour" appointment was exactly 4 and a half. When scheduling the appointment, I spoke with the owner on phone and mention I wanted my elderly dog shorn quite short. I know this is unusual for Border Collies, but I know my dog and his medical conditions and what makes him most comfortable. I was booked for noon. When we arrived ( a few minutes early since I was a new client), we (owner and I) had another discussion about what my dog was going to have done that day, as though the one on the phone had never taken place. She reluctantly told me if he was going to be cut that short, it would be a couple hours and she'd text me. When two hours had passed, I decided to wait in front of the shop thinking it wouldn't be that long. Wrong. 45 more minutes elapsed and I decided to pop my head in to get some idea of how much longer. I hear a very annoyed voice call out " I didn't text you yet!". I then inquired how much longer and was told another hour. I went back to my car and watched two more people come in and pick up their groomed pet. Finally, at 4:30, my dog was done, more than 4.5 hours after I dropped him off. She gave me some sort of story about him laying down so the couldn't get to his underside, but he is groomed regularly and no one has ever mentioned this. Why was I given a 12:00 time slot when he was obviously booked along with several other dogs and done last? Why not give a more realistic pick up time so I could have better planned my day? Why ask questions at time of booking and then never reference the notes? Extremely frustrating experience for me and not a great one for a terminally ill dog.

Kara

We had our two dogs (Morkies) groomed last week. I called the morning of and was able to get an appointment right away. The dogs were really matted and the groomer did an amazing job. Both dogs look great!

Constantine Macris

Robin's store is great. If you want great pet products, mostly for dogs, stop by. He caries holistic dry food which is great! Some other users had issues with his two dogs but I feel that is an isolated incident.