Schenectady County Department of Social Services

Category: Social services organization in Schenectady, New York

Address: 797 Broadway, Schenectady, NY 12305, USA

Phone: +15183884470

Opening hours

Sunday: Closed

Monday: 8:30AM–4:30PM

Tuesday: 8:30AM–4:30PM

Wednesday: 8:30AM–4:30PM

Thursday: 8:30AM–4:30PM

Friday: 8:30AM–4:30PM

Saturday: Closed

Reviews

Beverly Clark

Aug 11, 2022

This place is ok the thing I didn't like is if you have to drop off paperwork to a specific department then you have to get a number and wait in line. Now I don't mind just remember if you have to drop off make sure you don't have nothing else planned

Valerie Acevedo

May 19, 2022

I feel that the staff at DSS picks and chooses who they want to be helpful to. If you are someone with medical limitations and/or have a psychological disorder, their staff act as if they are not trained and usually don't display patience when handling people with these conditions. They often tend to cater to Caucasian people. I'm not saying they are not ever rude to Caucasians, just they normally don't give them a hard time like they do any other race/ nationality. Also they are quick to assume that you are just trying to collect a check or free food stamps, before they even find out if you are disabled and/or can't work. Prior to having a list of medical issues, I worked 2 to 3 jobs at a time. I can't physically do it anymore. Otherwise I wouldn't even bother putting myself through this ordeal. Unfortunately the few that are actually doing their job have to pay for the incompetence of the staff members that are slacking on their end. People with a special need or physical limitations shouldn't have to appear in person to get their needs met. When you call, there is no one to speak to get help, just a machine. Most of the times calls aren't returned. Also I have handed in paperwork that the staff there has lost and had to fill out and resubmit paperwork do to their negligence.

Pardonmybeautii Tv

Apr 18, 2022

My first time ever applying for snap I received emergency I faxed ever necessary paperwork never got a call back so I called back then I was told that they couldn’t see one paper so no one called me they just put I failed to give in necessary documents witch was a lie … then I was told it was being fixed and it wasn’t Bc when I called again I received a call back and was told a worker was assigned my case and was working on it she call me as soon as possible and I never received a call that was last year ..

Liora Moon

Mar 2, 2022

I was pretty much verbally abused by a dss supervisor (named Cathy. Btw I recorded the call & I'm looking into filing a complaint). She could have been projecting but it was unprofessional. I battle depression; I'm thankful the day we spoke I wasn't on the edge b/c what she said would have pushed me over. God knows what she has gotten away with. She should not be working with ppl in need. This place deserves no stars.

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Questions & Answers

Is there a break for lunch at DSS schenectady?

Seta Logan | Jul 27, 2022
Gregory Harris | Jul 27, 2022

Yes they close for lunch at 12 or 1pm then return back to work. 1 hour break

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Hi how could I go about to apply for a one shot deal or for security deposit for my new apartment

Doris Torres | Aug 26, 2020
Ms Martinez | Aug 26, 2020

Go there with 3or 4paystubs. All your ppr work to verify your identity

Is there a number to talk to a human ? I've left messages with my interviewing person for almost 2 weeks and no response. Help ! No transportation .

Michelle Farmer | Aug 27, 2019
Dana Lyn | Aug 27, 2019

Its extremely hard to actually reach a human there! You can check your case online at NyBenefits.gov or go to the Dss building. If you have Medicaid, you can set up a cab to take you there and back threw M.A.S.

What days can I get a temporary snap card because I lost mine

Marnee Miller | Aug 27, 2019
trudie Ingram | Aug 27, 2019

The same day

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How do I go about getting hep for my oil and also do u think I can get food stamps. And get some help to pay my electric bill. Please let me know what I can do.

Betty Mae Belli | Jul 27, 2022
Jacqueline Hart | Jul 27, 2022

If you work and get paid weekly, bring your last 4 weeks of paystubs if its bi-weekly you will need the last 2, a lease or rent receipt. If you need any additional documents they will give you 10days to turn them in.

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Does DSS schenectady close at noon or 1 pm then open until 4:30pm?

Seta Logan | Jul 27, 2022
Danielle Funk | Jul 27, 2022

It closes from 12 PM - 1PM for lunch. Then it's open until 4:30 PM.

Hello, does anyone know how I can file a complaint with a dss supervisor?

Liora Moon | Mar 29, 2022
Kytrena Vedder | Mar 29, 2022

Just go into the office ask to speak to a supervisor and then state that you would like to file a compliant and they walk you thru the steps or if you want a fair hearing there is a number on the application.

This is where my supervisor is of one of them atThis building

Nicole Samulovitch | Jan 28, 2022
Danielle Funk | Jan 28, 2022

ok?

How do i find out if i owe dss any money back

Melisa Hayward | Nov 29, 2021
Shantavia Young | Nov 29, 2021

Just walk in , go to line 6, and they will be able to tell you if you owe any money back and how much.

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How do i find a claim my brother owes?

Candace Carey | Aug 26, 2021
Marquiz Hammett (J) | Aug 26, 2021

Go online search for DSS record- it would ask you for the name and state, it should provide you With information/ or consent form stating that you can represent him

What’s the point of putting up a number is y’all don’t pick up, no matter how Many time you leave voice mails, now durning a pandemic, I feel those phone need to be answered I doubt y’all wipe down and spray in there super unsafe

Janet Perez | Aug 26, 2021
Dwayne Olds | Aug 26, 2021

They do answer,they are open ,they do keep it as safe as possible,they have sprays ,hand sanitizer, keeping the mask on ..but I know they have to sanitize the areas more,the bathrooms a must... having those items..they need to use them more..your right though about the calls,some questions may be answered by just going there, getting the help you need,have friends that work there . keeping their areas safe. Knowing the covid-19 situation

My 1095-B was mailed to my Rep Payee at an old address. How do I update the address? I updated it with SSA already. Is that enough?

Becky Hancock | Aug 26, 2020
Tishawn Folkes Taylor | Aug 26, 2020

I would still update it with Social Services. If you don't receive food stamps, Medicaid or any other services from social services, then that should be enough.

Is dss open today

Roy Lambert | Aug 26, 2020
Quelle Romano Woods | Aug 26, 2020

According to my google they are, call if u can get thru its seems like there mailbox is full

Will the department of social services be open today due to the weather?

Monice Harris | Aug 26, 2020
Deborah M. Ottley-Easter | Aug 26, 2020

It is open today.

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How do I change my address with you guys

Ginamarie Lauro | Aug 26, 2020
trudie Ingram | Aug 26, 2020

In person

What is OTG benefits for a child

Shamei Spencer | Aug 27, 2019
Dana Lyn | Aug 27, 2019

Im not sure what this is. Your best bet is to look at the ny.benefits page or go there in person.

DO U HAVE A BARTZ WORKIN THERE??

ROSEANN WILSON | Aug 27, 2019
ROSEANN WILSON | Aug 27, 2019

Im Assumin a person that works there.She sent my fiance YUSAS Carr a paper sayin to go there upon his release from WYOMING CORRERTIONAL FACILITY.

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Are you open on 2/18/19.

Laura Hallenbeck | Aug 27, 2019
Ryan O'Hara | Aug 27, 2019

I believe dss stops doing in takes around 330

How is my case going

Oscar peepo | Aug 27, 2019
trudie Ingram | Aug 27, 2019

I dont have an answer for that question. That is a question for the worker who interviewed you.

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When will i get money in my card i have no food for my kids

Oscar peepo | Aug 27, 2019
Dana Lyn | Aug 27, 2019

If you needed it right away, then you have to ask them to expedite your food stamps. There are many good pantries to go to like salvation army, bethesda house, and sicm.You can get a list from Dss for them.

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If i need just a one time payment to fix a problem with my car and leaky roof and im on food stamps and medicaid with 2 kids can i get a one time payment of a couple hundred dollars?

Emily Smith | Aug 27, 2019
trudie Ingram | Aug 27, 2019

That is something you have to personally apply. If you work-make sure you have pay stubs, receipts and other documentation-rent receipts etc. In the past they have paid for a transmission for one of my vehicles. Hopefully, this information helps.

How do you do an address change for food stamps and social security

Jeneane Goff | Aug 27, 2019
Felix Cardona | Aug 27, 2019

Go to Department of Social Service

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How do I go about replacing my Food Stamps Card

Sherri Lawrence | Aug 27, 2019
Nakia Davis | Aug 27, 2019

You Can call the number on the back of ur card or go down 2 the office

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What are the times I can get a replacement food stamp card

Misty Delaney | Aug 27, 2019
Radioactive Quinn | Aug 27, 2019

8am to 5 pm

Does anyone know the number for the comisinar

Nichole Haluska | Aug 27, 2018
Nakia Davis | Aug 27, 2018

No

Does dss help with funeral costs ?

Tammara Blanchard | Aug 27, 2018
Minnie K Torres | Aug 27, 2018

Yes they do.

Will dss help me with back rent

Tishier Jefferson | Aug 27, 2018
Nakia Davis | Aug 27, 2018

Yes they will..with the proper documents

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Is there a drop box at dss for after hours?

kayla watson | Aug 27, 2018
Joe Distin | Aug 27, 2018

I have never seen one

Fill out online application

Dorothea Price Oliver | Aug 27, 2018
Pika DeElysian | Aug 27, 2018

The one in Schenectady is on the bus line

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My boyfriend is homeless looking for a one bed room apt has ssd income

Donna Hassan | Aug 27, 2018
Esther Tucker | Aug 27, 2018

Apply for SMHA, at 375 Broadway,

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How do i file a report?

Latisha Cobb | Aug 27, 2018
Kytrena Vedder | Aug 27, 2018

What kind of report specifically?

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Does Dss out in Schenectady put woman and children in hotels or in family shelters

Melissa Weekes | Aug 27, 2018
Chavi’s Channel | Aug 27, 2018

How many kids does she have? Because if she has a lot it will definitely be a hotel. But you cant really say where she is "likely" going to go if she has 1-2 kids because it depends on the space they have available in the shelters. I can say that with all that i have heard and my personal experience there is VERY limited shelter space so the majority of families go to hotels.

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Hi,l just moved here,and looking for emergency shelter,until I find work.what is the best way to go for help???

Andre Jones | Aug 27, 2018
Fee | Aug 27, 2018

City mission can help you with a place to stay and meals. They can also guide you to available resources for people in your situation. They also have apartment share program where you have roommate(s) to split the cost of rent and utilities.. good luck

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I have to be out my place by march 1st..ima single father of 2 kids..wat can dss help me wit

Star Boogz | Aug 27, 2018
Christopher Harper | Aug 27, 2018

Of the children are in your custody, just go and apply for emergency temporary assistance. They will help you with food, rent, security deposit, and some other things.

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Anyone else have an issue with getting their food stamps on time?

Casey Compton | Aug 27, 2018
Tiffany Rodriguez | Aug 27, 2018

No unless you just applied for them or didn't get the rectification paperwork.

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Why does no one answer the phone there? Been calling since 8:30 I need to talk to someone about my food stamps that I was suppose to get on the 6th and STILL having gotten anything or any word as to why I don’t have them yet!

Casey Compton | Aug 27, 2018
James. L Cooper | Aug 27, 2018

I don't understand why they give out the number because nobody answers it's just better to go down instead of getting a headache of trying to sit at home and call all day with no response

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My son who is a diabetic and is in and out of the hospital a lot are about to be homeless going to dss where would they put us? That we're together

Regina Kowalik | Aug 27, 2018
Loreal Lavigna | Aug 27, 2018

I take it by your question, your son is a legal adult? There is one place that I know of, but is the last place on Earth anyone would want to be. It is the old hotel or motel whatever you want to call it next to what used to be the old ground round which is now whatever restaurant it is turning into. It is across from the advanced auto parts in Schenectady. Hope this helps.

Hi I'm from Massachusettes and I'm stuck in Schenectady NY with no way home back to mass can dss get me a ticket back home

Tristen Lovett | Aug 27, 2018
Regina Kowalik | Aug 27, 2018

Yes they will

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I need to know what taking you guys so long just to send back a letter if the application has been accepted it shouldn't take that long

Oscar peepo | Aug 27, 2018
Joe Distin | Aug 27, 2018

It is much faster going there

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Is dss open this Friday

marie good | Aug 27, 2018
Alphonso Gaddy | Aug 27, 2018

Yeah, unless it's a holiday

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How do I go about taking someone off my food stamps case

Jeter Grl | Aug 27, 2018
juanita mcleod | Aug 27, 2018

Explain to your caseworker why and the truth

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