PARTS DEPARTMENT - Continental Subaru

Trevor Petersen

I'm a soldotna AK resident, who doesn't spend much time in Anchorage. I recieved an airbag recall on my subaru, Scheduled the appt to come up, planned for a rental, but age requirement wasn't mentioned until time of appt. Cab tokens and shuttles aren't available (covids fault). So I was essentially stuck with some pretty lame choices; uber around out of pocket(not super wealthy atm😅), take my car back without getting it fixed (dangerous), or wait in the lobby for hours (no where near next in line to be serviced) Frustrated, I explained my situation to there employees as civilly as I could, they understood my struggle and just like that, good communication took the win and had me outta there In less than an hour an a half. Highly recommended, friendly staff and a nice little coffee shop to ease the wait time.

Kasey Renfro

I took my 2009 forester to continental Subaru to have the head gasket, water pump and timing belt replaced. I was quoted approximately $2,300.00 to have this work done. About a week and a half after I dropped the car off they called to tell me that they discovered that they needed to resurface the driver side head and that the new total cost would be approximately $3,800.00. Ouch. I understand that this was an unforeseen issue and they completed the work. Five weeks and 3,000+ miles after my car left their shop the engine blew up. I had it towed to another Subaru dealership and they told me that I should file a lawsuit because whoever did the work on my Subaru was negligent and Continental Subaru’s response to me was that it wasn’t their problem and that I should have checked the oil and that I needed to quit trying to contact them. They refused to help me at all after it was clearly an issue that originated in their shop. I should have never taken my Subaru here to have the work done, I believe I would still have a working driving car. I would never recommend that anyone bring their car here.

Ryan Stafford

I bought my truck from Continental Subaru many years ago and my wife has been a customer of theirs for almost 10 years. No dealership is perfect, but if Continental Subaru makes a mistake they will make good on it. I asked for the best deal on my truck and I got it. I asked for information on my wife's Subaru and they printed it. I highly suggest you visit Continental Subaru and that you give their service center and employees the opportunity to help you repair or find a new vehicle. If this review was helpful please click the Like button.

Abby Roman

My husband and myself walked into Subaru last week, I leased a new 2017 Subaru last year in June and was very happy with it until we got into a minor collision with the curb in October due to being new drivers in Alaska coming from sunny southern California. We took it to Able body shop for the repairs and they just ended up ruining our car. We knew there had been something wrong with the car since October. It had been making a noise when we went over bumps and nobody could find the problem. I was so unhappy until I went into Subaru and Dedrick was there to come to our rescue. He told us he saw us there at Subaru multiple times trying to fix our car and wanted to help out. He helped us with the entire process to trade in our car and drive home a brand new 2018 Subaru that day. He made sure we were taken care of in every department and ensured we were happy with our new car. I couldn't thank him enough and I give him a 5 Star review! He made our experience so much better and I am stoked we have all the new features of the 2018 Subaru like Apple Car Play. My husband and I will be moving out of Alaska in July and I feel so much better knowing we will be in a brand new car and that we will make it safe to our destination with no worry. Thank you Dedrick! You have a wonderful employee Subaru!