U.S. Bank Branch

Major Hale

Quick and easy access of funds, no hassles. 24/7 availability of ATM as is necessary. Thanks. Have a nice day.

Aubrae Nishiyori

*editing YEARS LATER* staff is still wonderful! Even through Covid! But 5 years after I moved to spanaway, this branch has done nothing to redeem itself. It’s amazing to me how people who are so great at customer service have ZERO ability to move without molasses in their blood. I know people always say stuff like this, but I seriously was teller, then supervisor, then personal banker at another branch…for three years. I know 100% how it goes in there and I’m just done…DT is supposed to be a quick and easy service. Cashing a $75 check took 17 minutes today. Unreal. The staff is wonderful...5 stars worth! But it is SO SLOW it’s almost unbelievable. I generally try to avoid this bank because a single withdrawal can mean a 20 minute wait in the drive through...when there’s only one other car. Idk if they just need more tellers at one time or what. But it’s exhausting and maddening. *EDIT* 5 months later and I’m just extremely unsatisfied. I changed my 2 star to a 1 Star. I am currently in drive through with my three children. I literally gave the DT teller $100 cash, asking for $60 in 5s and $40 in 1’s. I’ve been here for 14 minutes so far and am still waiting. I’ve been the only car in drive through the entire time. I hate leaving bad reviews, and me not coming here anymore won’t make a difference, but I just can’t afford to waste my time in what is supposed to be a convenient/quick way to bank.

david urban

good reps every time I go just hate the fees

Kelly Mcgregory

The worst banking experience ever. A family emergency came up and I have never had such horrible time with bank employees in my life. They Need to stay in their lane. Gonna file some kind of complaintWe are sorry to hear we've disappointed you, Kelly. We strive to provide a level of service that meets our customers' highest expectations, and that our employees are trained to treat our customers with the highest level of respect. We appreciate your honest opinion and regret if we have not met our goal in this instance. We'd be happy to give you a call and escalate your concern. Please send us an email with your phone number to [email protected], including reference number 2771. One of our Ambassadors will call you within 24 business hours. Thank you and we look forward to speaking with you. ^Larisa