Address: 565 Brandon Town Ctr Mall, Brandon, FL 33511, USA
Phone: +18136543160
Sunday: 11AM–6PM
Monday: 10AM–8PM
Tuesday: 10AM–8PM
Wednesday: 10AM–8PM
Thursday: 10AM–8PM
Friday: 10AM–9PM
Saturday: 10AM–9PM
Michelle James
I went on 2/17/2022 and I love this store because it has something for everyone year round. Great selection and budget friendly. Has an array of selections from hippie to casual to a more upscale look. Alyssa the stylish sales clerk helped me pick out a couple pieces to update my wardrobe. She was friendly and helpful and knowledgeable about the different styles. Great customer service, helpful tips. She helped me pick out some great pieces. I love that they are not pushy they never bother you but always helpful.
Sparkle Negron
Out Christmas shopping with my family and my black teenage son walked into the store to be immediately greeted by an employee who was later identified as Alyssa. Alyssa felt it necessary to insinuate that she would be watching him by putting her two fingers to her eyes and turning them back at him. When I went back in the store to address the situation asking about an employee which he described as wearing a salmon colored shirt, the assistant manager Onadee came out and was very dismissive and defensive stating that the Alyssa was never up front. Despite her confirming this employee that I never seen was wearing a salmon colored shirt. This experience was discriminatory, rude and disruptive to our holiday shopping.
Fergus The Blue Great Dane
Disappointed after being a loyal customer for MANY years. I'd not been during the past year + (health) but looked forward to going. 1 male staff member near changing rooms very helpful, but others couldn't seem to be bothered. Much less inventory available (t-shirt selection) & it all feels crammed into a smaller space.
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The customer service at the Brandon location was poor went in to make a return and about three employees were standing around one worker putting all this change in the register while the line of customers were increasing in line. After waiting over ten minutes of them not saying anything when finally got to the counter the employee said they're computers are not working for returns or purchases. Okay would have been appropriate to tell the customers waiting around for nothing in line rather going to the counter and them telling you. Big waste of time this location don't pretend you can take customers then they tell you at the desk that no purchases or returns can be made right now. Starting not even wanting to come to this location again lately they haven't been having any good sales so prices are high without them having any sales.
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The safety of our customers and associates is our highest priority. We are taking care to keep stores clean and enforce social distancing. Here are some of the actions we are taking: cleaning and sanitizing all stores, training associates on new protocols and best practices, signage and audio reminders about maintaining a proper social distance, safety precautions in our fitting rooms and checkout desks and limiting store capacity to recommended numbers.
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 60 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
Online orders can be returned or exchanged within 60 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
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