Dignity Health Urgent Care - Fontana

Jennifer Ruelas

Place is a joke. Docs in back talking about personal stuff just chatting away while you sit in room waiting to be seen . I arrived around 4ish with no mask on and people in waiting room with no mask. No one told me anything. And I was having problems breathing so I was not going to wear one. 47 min later in a room I ask what's going on I have been here an hour The guy tells me you have only been here 47 min. Um ok I do xray and wait another 45 min and again You can hear everyone talking about personal stuff I decide to go to front and the 2 employees start yelling at me to put mask on . I told them I have been here for hrs and I am having trouble breathing They just continue to yell and I just walk out. Have no idea if I have a broken rub They had 0 patients in back and 3 in front so they were not BUSY.

jose gomez

I’ve been coming to this facility for over 4 years and the service just keeps diminishing more and more ,I came in for eye infection that should’ve been briefed since it was not severe ,however they keep you in room for almost an hour with no update or acknowledge with my door open ,I saw the doctor (Alfonso osheran) casually taking his time talking to his nurses of non related work and when I called his attention he told to wait when I responded I have been waiting for long period of time and I asked to discharge and they still said I can’t until I pay when I haven’t even been consulted …most horrible experience and service I have seen in any medical field . And just when I thought I could regain their trust and confidence; they demonstrate why capable of providing quality health care service .Back to Loma Linda I go . Good riddance .

kramer1922

Be careful with this place. My insurance wants to charge me for an emergency room visit, but it's clearly an urgent care. Now I'm going back an forth between my insurance and dignity health for a bill of $130. Called dignity today, the ladies name was Nancy I think, she was very rude and offered zero help. When I was trying to explain my situation she cut me off and said "you have to look at your billing statement to see why we are charging you" my billing statement says no such thing. All she said was she was going to send me an itemized list of charges, offering no help at all. Update: my insurance company asked for an investigation on Dignity's part. The insurance company agreed with me, it's an urgent care not an emergency room. A few weeks later my insurance company called me back to let me know Dignity refused to change my charges and I DID owe for an emergency room visit. My insurance company still agreed with me: I should have been charged only for an urgent care visit, so they decided to pay Dignity the amount for the emergency room visit with no money out of my pocket. After this whole run around I have changed my medical group and will NEVER go back to Dignity Health again.

Izzy N.

Despite all the horrible reviews the experience today was favorable they took the time to observe my son and the personnel at the desk was very polite and helpful. The clinic is very clean. They did take some time but I think it's justified when doctors really care for patients. I have been in the past at other extended care clinics and they have taken longer they are dirty very noisy and have rude nurses and clerks, and very poor skills. I definitely recommend this clinic to anyone.