Steak 'n Shake

Natasha Childers

Tried to visit this store at 7:30 only to find that "the systems were down". I learned this from the drive thru worker who was sitting on the picnic table right by the drive thru with 3 other Steak and Shake workers. I tried to ask how long they would be down but she didn't respond. I tried to call the store 3 times as I had promised my 7 year old a shake and wanted to see if the down systems would be fixed in a reasonable time for us to just wait or if we needed to find another establishment to spend our money. While trying to call the phone was never answered and 2 more workers came outside. I quickly started to realize that there was a large possibility that the systems were not down but that there was no one to work inside of the building. I have tried to visit this business multiple times over the last couple of months and though the lights are on no one ever answers the drive thru. If you are not going to service the citizens of our town please shut your business down and close the eye sore that once was a decent place for our family to frequent.

Brian

Their straws taste like chemicals, fall apart before finishing a regular milkshake, and are way too thin for milkshakes. Paper straws can work, but these are genuinely the worst ones I've ever used. They'd be bad for regular soft drinks, but for milkshakes it's unacceptable. They also give like 1/4 the amount of cheese sauce they should.

Pup Slapshot

Two burgers that use to at least be the same size as the bun. Not anymore. They seem to be using a McDonald's style bun now the patties are half the size of what they use to be but the price has not changed. I think it is time for this location to close its doors. You had a good run before covid but now worse than ever. Shakes don't even fill the cup. Quality has suffered but the staff is nice it's not their fault they are only doing what they are told to by management. I hope district management sees this review and the other recent reviews with the same complaints.

Bryan Luckey

They replaced the waitresses with 4 kiosks. No one helps to explain how it works either. Watched for several minutes 2 elderly folks struggle to use it with no help before I offered assistance. You have to order your condiments and pay for them at the kiosk as well just for them to tell you they don't have what you ordered or not bother putting them on the tray. No refund was offered. Was completely out of cups. Sandwiches were thrown together. Presentation was terrible. Don't even have the seasoning on the tables or available for use. Overall bad experience. We used to love this place before covid now it's terrible. May be a while before I try again. Come on Steak and Shake Do better. Be Better. 😞