Wingstop

Agave Chan

Advertised wings in menu for under $15. Manager says that's incorrect and won't honor the price advertised. New price for 12 wings is $21 dollars take it or leave it he will not honor price in menu on counter he said. I'm not sure that's legal? Can someone confirm they are allowed to do this? This is outrageous.

Lauren Delgado

Our family is a big fan of Wingstop. My husband used to manage one in Texas for many years and we love their wings. This past Friday Night, we decided that we would do Wingstop for dinner. We had some trouble with app when placing our order. So, when we arrived at the location on Waterloo Road, we were told that our order was at the West Market St location. We accidentally placed our order at the wrong location, one of which was literally on the other side of town and it snowing pretty bad. So, my husband called this location and said very nicely that we had placed our order at the wrong location, could they please cancel the order. He spoke with the manager who was extremely rude. She said that it was our fault and that we had to pick up our order. She said she did not care that we placed it at the wrong location and if we don't pick it up, it is our problem and we would be out of our money. She refused to cancel the order and said we will not get our money back. She then hung up on him. Obviously, it was our own error, we admitted that, however, she was blatantly rude. Our confirmation email also stated that if we needed to change or cancel our order, to call the store. After years of him working at Wingstop, he knew it could have been cancelled, she just refused. When we got home, we called our bank since there was a pending charge and they said that once it goes through, they can issue a charge back due to us not receiving our food and attempting to cancel our order and being denied. We also contacted Wingstop corporate who did issue us a refund for our order. We understand that we made a mistake. That was on us. However, we called and politely asked to cancel our order and was met with a hostile and rude manager that refused. That is not customer service at all. Even if it wasn't possible to cancel, there are so many better ways to speak to your customers - maybe like a decent human being? This manager should not be in this position at all. We can't begin to say how disappointed we are in how we were treated by this person. We will never come back to this location and if you are reading this review, stay away from this one.

Pat Keith

This place will get your order wrong 50% of the time. This time I was missing 3 ranches and the large drink. The fry’s all had Cajun on them instead of regular seasoning. My 2 year old son cried because it was too spicy. The one fry was a regular size instead of a large. These guys would F up a wet dream.

Kevin Smith

This is the worst location of them all for this area - poorly run, rude front customer service, poorly maintained and always slow or getting orders wrong. Plus, poor covid management (see pic of crowded lobby with 9 people in a small space).