Goodwill Retail Store and Donation Center

Rock Jocelyn

Excellent in their clothing content. Suitcases Must be inspected carefully as the large one I bought had a broken wheel. It seems to be rolling ok so will if it makes it thru the flight home. Staff here were super helpful yet not pushy at all. They all seemed to enjoy their jobs based in their upbeat attitudes. Glad to see employment support dollars coming from here as well. #RockFromRI

catherine tan

Goodwill should be named Badwill. They don’t allow refunds. Yet their fitting rooms are still closed whereas other businesses have opened it long ago. As big as they are they don’t have a credit system, you are forced to return your merchandise in seven days for exchange only. Horrible horrible organization for profit.

Ismary Mtz

I have been going ever since they opened not to long ago and the prices were fine nothing exceeded 30 dllrs and that was and really huge coats or jackets but now they are overpricing everything I saw shien SHIENN!!! For 20 dllrs which is ridiculous considering it’s cheaper new. Other than that clean and well organized.

Jacqueline Bingham

I don’t appreciate the customer service recently. They have racks out in the open where customers walk by, and I shuffled through one of them. Then one of the workers said to me in a rude tone, “Can’t shuffle the racks.” I looked at her, and she had an annoyed expression on her face. I felt chastised the way she approached me about it. This happened two weeks ago on Wednesday. I didn’t appreciate the way she made me feel about it, the way she spoke to me was a tone that made it out to be like I was doing something wrong on purpose. I just wasn’t aware beforehand we weren’t supposed to do that. There weren’t even any signs on the rack. Then today, the workers told the customers over the intercom in an unfriendly tone to not touch the racks because of Covid. And the last two weeks ago when that worker spoke directly to me saying not to shuffle the racks, she didn’t even have a mask on. I found that really hypocritical. The feeling I’m getting from the workers at this specific Goodwill is that they are treating the customers like a nuisance. They have one of the best good stuff and furniture, so I feel like because it’s inevitable customers are always going to keep coming back, they’re not as motivated to improve their customer service. It appears they are taking their customers for granted, so anytime there is a small problem with any customer, such as doing something they’re not supposed to do because they didn’t know better, it’s obvious the workers are annoyed easily. The staff mostly responds to their customers like an average person trying to get by through the day, usually unfriendly. Not in a professional manner. I really don’t appreciate this. I hope the customer service improves here. Its been really poor recently. I don’t like the way the workers are treating their customers at all. It’s too bad because it wasn’t like this before. I see all the good reviews from months ago, and it’s true that the workers were as nice as the past reviews said from in the past. But now, I don’t know what’s changed. Again, great stuff to buy but the customer service has just been so poor recently.