VCA Community Companion Animal Hospital

Annette Ankele

Brought my dog in for an emergency on a Sunday morning. The attending doctor would not see her. Their excuse was they were booked. Where is the compassion and ethics at this Doctor and hospital for a dog that may have to be euthanized!

Anthony Hernandez

Called during normal business hours and was placed on hold till they closed and was only calling to make an appointment for my pet to be seen.

Rose Gomez

My 15 year old pom was passing and they were very kind. They let us stay in the room and explained everything to us. They let us have as much time as we needed. They took us right away (same day).

Jennie Contreras

Have been a long time customer since they were at the previous location. So disappointed and inconvenienced on my experience this a.m. Had made a apptmt last week for feline boosters today. Checked in at the parking lot & waited for a pet pickup. Someone called me back telling me they couldn’t give the boosters because it was going on 2 yrs since the last phy exam. Either I could make another apptmt 10 days from today for an exam or leave my pet in her carrier & a doctor could exam sometime in the afternoon...no telling how long it would take. I said I should have been told of the exam requirement when I made the appt last week, not when I’m waiting in the parking lot the day of. Definitely a breakdown of customer service at the front desk which needs attention. I’ve always been pleased with all the doctor’s over the years. Didn’t leave my cat to be in her carrier most of the day & am rethinking if I’m even going to call back for another apptmt. Bad experience!