Chili's Grill & Bar

Chelsea Croil

The cooks didn't make our food, they forgot or something. Our waiter and manager felt so bad and comped part of our meal. They were more than attentive and helpful to resolve the issues. Great staff.

Trending Nordic

Negative ⭐. This was absolutely the worst restaurant experience I have had in years. From the minute I arrived until the minute I left this place was an absolute disaster. The greeter didn't greet whatsoever. Actually he barely acknowledged me or anybody else for that matter. After taking me to my table which seemed to be a bit much for him it was time to order. Then came the waiter who took my order but then never brought my chips and drink. After waiting quite some time I decided to look for a manager. By the time she arrived the chips and drink had arrived. Then my hamburger was served (see photos). This was the most over cooked disgusting hamburger I have EVER been served. Flat and about the look of burnt cardboard. It was also served with fries when I ordered a salad. Once again the manager was requested. She offered to have another burger made. Nope. No way am I eating another thing from this place. I asked for the burger to be taken off my bill and it was eventually. I seriously question the management style, behavior and training of staff of this location. Manager you can save your rebuttal; it's void as far as I'm concerned as my photos speak for themselves.

Jack Trieger

My online order was not in their system when I arrived to picked it up. I showed my email confirmation and location, date, time were all confirmed correct. My card was charged and I showed them that as well. They said place the order again and we'll have the kitchen make it right away. I asked for a receipt showing that my card will be refunded for the first mysteriously disappearing order, but they couldn't give me one because the order didn't exist in their system. I was assured that the charge would be reversed automatically since the first order was never fulfilled, but the charge remained on my card after a week. Multiple phone calls to eventually talk to a manager who told me that they were able to look up my order with the order number in my confirmation email, and I will be refunded. That never happened. I had to dispute the charge with my CC company.

autumn powell

Service was great. Our waiter was awesome. Also food was really good. I would recommend eating at this location