Mercedes-Benz at West Covina

Sue L

This is the first time I have purchased a car via text and it was amazing! The process was very simple. All I had to do was show up, test drive and sign paperwork! My sales lady Sally was so helpful! Lots of patient on the phone and keep me posted for the whole process.

Tommy au

Got this brand new GLE from Sally Lao. Answered all my questions even she is on vacation. She's very good at keeping me up to date with inventory. Great customer service and will totally get all my cars from this amazing salesperson

Yena Choi

This dealership will lie & scam their customers, ignore your calls/emails and they certainly will not take any responsibilities for any vehicle problems - it has been a nightmare dealing with Abraham, the salesperson. We purchased a vehicle & thought it has two car keys. AFTER the contract was done, Abraham told us there is only one key. Then, I was forced to buy (Abraham said it was non-negotiable) the Key Replacement Protection program for the price of $995. Then, he told us to call/visit any BMW dealership and tell them "I lost a key" to get the second key. I visited the local BMW office (was not sure why I had to do all the work, but I did) and asked for an additional key, which is supposed to be covered by the program we had to buy. However, we were told by the BMW local office that the Key Replacement Program will not give me the second key I need. I called Abraham and he said I have to pay for the second key out of pocket and figure it out myself. I called Abraham for the second time, as I could not belive I wasted almost $1,000 and he lied to me. He answered, realized it's me, then hung up. What a nightmare this whole process has been. This dealership provides the worst customer service you can think of - lying & scamming their customers. As customers, we have lots of places where we can buy our cars. I can gurantee, visiting this dealership and dealing with someone like Abraham, you will regret buying a car here.

Mendel Varela

Only if 0 stars was an option. This place was horrible experience. Took my car for service on breaks and tires and came out with a cracked bumper, and they acted so surprised when I mentioned it. Asked to speak to the manager which I eventually did after about 20 minute wait, said that supposedly he had been aware but forgot to write a report about it. They offered to get it fixed asap, but that didn't happen as quickly. Took them about 3 weeks later only because I called them and even then, they did a bad job which I had to back for once again. Never again!