My 12 Step Store

Category: Gift shop

Address: 8730 Santa Monica Blvd C, West Hollywood, CA 90069, USA

Phone: +13106231702

Opening hours

Sunday: 11AM–4PM

Monday: 10AM–5PM

Tuesday: 10AM–5PM

Wednesday: 10AM–5PM

Thursday: 10AM–5PM

Friday: 10AM–5PM

Saturday: 10AM–5PM

Reviews

Mr. G.

Jun 1, 2022

I ordered a chip paying $40 for two day delivery. 1 week later I still haven't received the chip. I called and was rudely told to give my order number which I did. The guy had attitude and I just didn't want to proceed. It was a $40 mistake, but lesson learned, don't trust on-line "recovery hustlers". I ordered the chip on Amazon and for $10 shipping I received the chip in two days.

Anne Hargrave

May 11, 2022

Received more insulting emails from the company today May 2022 - 9 months after placing an order I did not receive and was not fully refunded on. Stay far away from this business. ***** I ordered a chip for a friend's 14th birthday. Website said delivery within a week. Almost three weeks later I follow-up. I don't hear back and follow-up again five days later. I'm told it will be delivered a week later. Ten days later, I follow-up again. They respond and try and get me to choose another, when I had selected the one I did for a specific reason. I'm told it will be ready in two weeks. Three days later they cancel my order with no discussion. Client service is exceptional poor. If you want your order, do not order from this company. **** Addition - no, your message below is not accurate. I did not ask for a refund nor was I given a choice. And now, in looking at my credit card statement, you refunded me less than what I paid for it. Unprofessional client service and refund me less money than I paid.

Miaranda Jackson

Mar 28, 2022

I've ordered from here multiple times and never had any problems. I will continue to tell others about them and use them.

P. Neidig

Sep 16, 2021

No tracking information given for my online order & unresponsive to my attempts at contact through FaceBook, email & direct phone calls. It's now going on 4 days of no response for an order placed on 9/6th Also note it is now the 9/16th without delivery of the items...

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Questions & Answers

How can I track my order?

Crystal Chandler | Aug 27, 2019
Dayna Davidson | Aug 27, 2019

Do you have a tracking number?

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Hi, Can i get NA accessories gifts at the store?

Basil Alsulaimani | Aug 27, 2018
Mottel P | Aug 27, 2018

And more! Ton of books.

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What are the Covid safety practices like here?

Anonymous | Aug 26, 2022
Tiffany deRosier | Aug 26, 2021

Pickup only, masked

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