West Coast Dental of Los Angeles

Laura Przybilla

I had a good experience here! I came for a regular check-up and cleaning. My appointment was at 9, I got there a few minutes before to fill out paperwork, and at 9 on the dot I was already in the first room getting my x-rays done. They explained very well what I needed and what caused specific problems. Then they had someone come in specially to explain to me what my insurance would cover. Although I couldn’t afford the treatment at this point, nobody tried to convince me and they were very understanding. I will come back to get the treatment done in a few months. Upon leaving I received a small goodie bag with toothpaste and a toothbrush.

Joyride with the Rainbow Goddess

Do not go here! This is the first bad review I’ve ever written. We called to make an appointment to get our teeth cleaned and asked how much it was and let them know we’re first time patients. They said it was $59 and asked if we would like a plan and I said “no, I just want a single cleaning for me and my husband.” When we arrived before paying they asked what we were there for and we said a cleaning and they charged us. Then after giving us x-rays they said, “and if you want a cleaning prices start at $99 but you need one that is $249! “ At no point before that did they ever communicate what we paid for was just a check up and that the cleaning would be extra and would be determined after the check up. Then, i jumped out of the chair, grabbed my husband and went to ask the front desk about the mixup. They played like it was the mistake of the call center and they would never leave out that information (even though they’re the ones who charged us for the “cleaning” after asking what we were there for) and we should call the call center and tell them we didn’t get services and ask for our money back. So we did that and the call center said they would check with the office and confirm we didn’t get the service we went in for and return our money. Well, the office denied that and they refused to give us our money back. In addition, the x-ray was a surprise to me as well, never communicated until I was already on the chair and they were sticking something in my mouth that hurt me and was super uncomfortable. This completely threw off my whole day. It was THE worst dentist and customer service experience I have ever endured.

Mayra Cruz

Amazing experience, after multiple times of trying to take my son to his primary dentist with no luck, my insurance refereed us to this dentist, the point was for my son to be evaluated and refereed to a pediatric dentist closer to my house, however after the amazing service and the staff goo attitude I will definitely be staying here. My son had great first experience, he was given balloons which helped him feel comfortable with the staff.

Eric Ares

I really didn't not have a good experience. The front office staff is great, and I really do like the techs who help with x-rays. But overall the I find the experience very poor. I was left in rooms for 10-15 mins at a time, and people checked in multiple times confused about where I was in the process - just for getting a routine check up and cleaning. Then someone who handles payments comes in and tells me I'd need to pay $2,000 for things that weren't even explained to me by the actual Dentist. This plays feels less like a place to receive dental care and more of a place where every time I go I am upsold for procedures that I'm not sure I actually need. The distinction between "recommendations" vs. needs seems intentionally blurry to get me to quickly agree to do procedures day of when all I did was come in for a check up. Also little attention was given to me being their for 2 hours - during which I had to cancel 2 work meetings/calls. Just very disappointing. I will be looking for new dental practice.