Park Regency Care Center

Alex England

This is a disgusting facility, in every definition of the word. The staff is incompetent, no department speaks to each other, I was provided false information and false promises on numerous occasions, the list goes on ad nauseum. Gamilla the "social worker" does nothing to help her patients without constant micromanagement. She set my grandfather up for failure, and discharged him knowing he had inadequate care in place. He was released with no discharge paperwork, no mention of his current state, a bucket of medications he never had prior to his stay, and a clear infection that we were never told about. My family member left that place in worse condition than when he came in. Every department blames the other and have no desire to find solutions. He was lucky to have family watching over him closely, or they would have killed him. You don't ignore chronic illnesses or half of someone's chart. It's pathetic and honestly I'm not sure how this facility is legally open. They claim to follow guidelines and they don't. Bottom of the barrel, awful place. Stay away.

Throb Narley

THEY KICK YOUR LOVED ONE OUT BEFORE THERE READY TO RETURN HOME! THEY TELL YOU TO GET APPEALS ( BUT GET DENIED ) I GOT MY MOTHER HOME AFTER THEY GAVE HER THE BOOT AND SHE WAS NOT CONFIDENT OR READY TO COME HOME AND SHE FELL NOT EVEN 15 MINUTES AFTER WE GOT HOME AND ENDED UP BACK IN THE HOSPITAL! 0 STARS!!!!

Diana DeLaTorre

My father died of Covid here! My father was here admitted here in September. He was supposed to be here so he could rehab. He had a stroke here on November 3rd that further weakened him. I made an appt with Adam and the director of nursing the following week. We discussed his care and his progress that he showed up at St Jude for care of his stroke with cookie crumbs in the crook of his arm. Cookies I dropped for his birthday on October 28th. During that meeting with Park Regency, I asked - please dress him during the day with the clothes that we brought. We decided to meet again with all departments, PT, OT and psych on December 10 for an assessment. We had agreed that if he didn't progress, that we would take him home. We didn't want him to die there. On Dec 9th, my mother called my dad in the afternoon. We were told that he was rushed to St. Jude again. He had a high heart rate. They told us they left a voicemail. Seems to me this is the kind of thing you would continue to reach a family member, but that's me. They also called me and left me a voicemail at 830am. I called and spoke with the nurse Girly and she read me the notes "he didn't look good! He was lethargic etc. She said that she would call the hospital and get an update. By the time I hung up, the hospital was calling to let me know he had tested positive for Covid. Girly then called me back and said "yes your dad was admitted for atrial fibrillation." Things moved pretty quickly after this. The next day was supposed to be our meeting with Park Regency for discharge planning. Instead I was signing hospice care orders at St. Jude. My dad died alone in Dec 11th. 3 months after he was admitted here. We weren't allowed to bring any food. Because they were afraid we could give him Covid. Instead someone else there who works there gave him Covid. Today is December 22 - it's been 11 days and Park Regency has not even bothered to offer condolences.

Raquel Schindel

My Father is currently at Park Regency recovering from Covid and I can not say enough about how the nurses and Social Worker called me within the 1st 24 hours to let me know what their plan of care was going to be and what to expect. Since I’m out of state this meant the world. Thank you Park Regency for giving such good care to my dad!