The Home Depot

Alan Hennessy

The Home Depot has a tradition of dealing with customers that are self reliant and have a sense of tireless optimism. They strive to be able to walk customers at various skill levels through most any home improvement or repair. With that in mind, I went to the Windsor Home Depot, with the intention of finding out if I could replace part of my fence at my home on my own. They informed me that they have everything I need, including advice, to get this job done. I have confidence now that I can do it. Walking through the store, after discussing my fence idea, I was asked by three different employees, if I needed any help with anything. The customer service at this store is why I keep coming back for my home improvement needs.

Aasif Osmany

This store has the worst customer service. I ordered a stove that was on sale 4 weeks ago. They were scheduled to deliver it 3 weeks ago. The driver called me and said they could not find the house. Turns out the associate that took my order put in the wrong city. We then corrected the address and scheduled the delivery for the following day. That delivery date goes by and nothing comes. They apologize and reschedule for Friday. Not a word on friday, so I call the store and they said it was not scheduled to send because the address was never updated. I then talked to Yovana for an hour trying to get this rescheduled with no luck. After 3 hours I get a call back from the manager Mike who tells me the order will go out next week. I just needed to call Monday and give a date and time that worked. It is now Monday and I called the store and had to do the same run around for the last 1.5hours since nobody working today was aware of the issue. They finally transfer me to Mark Miller, who is apparently the manager who I then repeat the whole issue to. He is now telling me they cannot deliver to my house and that I need to cancel the order and place it online, however they cannot honor the sale price from when I purchased the item in the store. ($400 savings) I ordered a patio set and fire pit a few weeks ago and they delivered it with no issue. 1 star, i would do 0 if I could. The in store associates were not friendly or helpful (perhaps not even literate since she failed to copy the address from my drivers license to my order) . The post purchase customer service has been terrible. Extremely long wait times on the phone. I would avoid shopping here and try and support, lowes, Ace, or any other location. Update: As if this situation could not get any worse it did. Yovanna and Mark charged me for another stove and scheduled an in-store transfer to the Ukiah store. When this order arrived in Ukiah they said the order was unpaid (incorrect, I have been charge 3 times) and they immediately sent it back to the windsor location. They cannot schedukle delivery for another week back to Ukiah where they will need to schedule another delivery. We are 6 weeks from the orginal failed drop off attempt and I have spent 11 hours on the phone with HomeDepot support. This is a sad excuse for customer experience and a new level of low for human capability. Jay Martinez, the store manager is impossible to get ahold of and corporate has not replied to any emails. I am now out 6k from AirBNB bookings I have had to cancel and I have been charge $3,400 for 3 stoves and have not received anything including a refund.

Nancy Hayssen

Fantastic Home Depot. It's clean and gigantic and has almost anything you need at a home improvement store. Lighting, paint, construction stuff, fixtures, cleaning products. I love coming here for the plants. The nursery has high quality plants. Not the cheapest, but the quality is the best. I love the indoor and outdoor plants. There's a ton of things inside for anything you need to fix your home - it can be a bit overwhelming so it's helpful to come with an intention of what you need. There's the Order Pickup lockers and Curbside Pickup. There's always parking out front and big orange carts to use while strolling around the store. One thing I was shocked to see was the fun Halloween stuff. I guess I haven't been to Home Depot during seasonal items being on displayed because I was surprised to see what an array of creative items they have for sale. How fun!

jr. lopez

The home depot has a variety of great products and the prices are the best in town, and costumer services are the best...