Wawa

Tierra Snead

This has to be the WORST Wawa location ever. Waited in line 30 minutes to get home and have my order messed up. I ordered an onion cheesesteak panini, to my surprise there was literally no meat just onion…. please do better. On top of that they don’t answer the phone either. Save your time go to a different location

Henry Thompson

Nothing i asked For is on my sandwich. On top off paying extra for avocado and no where!! I’m calling and no answer. At work highly disturbed

Jessica

I’m not sure when “Curbside pickup” became “We’ll be out with your order soon!—except really, you’ll wait 10+ minutes then have to come get it inside but we still want a tip,” but I object to this. If you offer the service, you’d better fulfill it.

jason denton

I go to wawa everyday. At least 3-5 times a day. I haven’t been near one for about 12 years. There are no wawa’s in North or South Carolina. I do jump around to laplata, Billingsley and Berry Road. Besides billingsley for about 6 months. I have great experiences in general. Stores are usually pretty clean and staff very friendly and helpful. I usually get food and coffee at berry road and laplata only for specific reasons. (Will put review on billingsley wawa soon.) I came to berry road around 10-11 pm one night and ordered the combo soup and half sub like always. After waiting for my food for over 10 minutes because it was understaffed and had a new person making meals by themselves. My order was incorrectly made. I called as soon as I was home and seen the issue. I talked to the manager of the food department and she was kind and apologetic and offered to remake the meal with a refund. I was blown away from the offer. I went the next day and seen her and she took care of it immediately. She made the inconvenience very pleasant. Now two weeks after that. I again go around 10-11pm and the same situation had happen again. I called that night and no one would answer the phone. So I end up calling the next day around 3-4pm. I talk to the same manager last time. I explain that I had paid for extra meat and cheese and the meat was taken care of but there was almost no cheese but little pieces here and there. The bbq sauce that comes with it was not applied either. I paid almost 10 bucks for the meal and it’s half a sub. All I wanted was the sub to be what I paid for was my point of it all. Well she listens to my concerns and remembers me from the previous time and the mood changed completely. The attitude on the phone was cheerful to rude and abrupt. I was told that it would only be remade and no refund because it sounded like a funny story. As you can see in the picture ( I worked in food and wanted to show her in case this came about.) the lack of cheese and no bbq sauce. I tried to ask her could I just get the sub I paid for and I will show you the picture when I get up there. But I was rudely cut off and was rudely told with implied message of lying and trying to con her or the system. Which I understand some will try to if they can. But I was blown away how aggressively she changed and interrupted me while trying to elaborate everything I am writing now. I will never get food from this location or any location now if she is working there. Not everyone is trying to take advantage of the system. I never asked for money and usually won’t unless it is really required. Mistakes happen and with training a new person and them being left alone with a line with long wait times. It’s expected. But all this would have been avoided if she would have listen to the whole story and my request. Needless to say I never went to get the sub remade. My business is apparently not wanted there and nor shall I take it there again. But wawa needs to train her to listen fully to the customers before jumping to their own conclusion and pushing business out the door. My friends and I have not been back for about a month now. We all have no problem going out our way for a business that is respectful and appreciates our business. Sad how wawa was a 4 star in our ours and now down to one because of a bad seed on customer service. Best of luck for the future.