Pilot Travel Center

Ant Ca

Men’s bathroom for today 1-8-2021 Thai review is solo for quick gas stop and per. Men’s bathroom. Constant leaking and inside is disgusting. The lady at the register was on her phone texting when I asked her a question. Her response to the front door of the restroom? “I don’t know.” And didn’t even make eye contact. Cheers!

Adrian Mitchell

Hello my name is Adrian Mitchell, On a normal occasion I would write a positive review for a location dealing with Customer Service but with this location I cannot. On 18 November 2021, at 1:00am the morning I blew my tire hitting a pothole. I managed to get to the Pilot Gas Station safely. I asked if they potentially knew if one of the trucks had some sort of lift capabilities to assist with replacing the tire. I explained my situation to the Front Desk Clerk and he shunned me off like I was bothering him. As another Clerk sat down behind the desk. I eventually left and returned just to ask if I could leave the vehicle overnight and replace the tire in the morning. I was then responded to with “well are you in the way” with an attitude while he sat down behind the desk. I eventually just left and brought my vehicle over to Loves where I was received and greeted properly. The manager on duty was respectful at Loves unlike Pilot. This has been a reoccurring experience at this location with me and my friends. I will never use this gas station or recommend this gas station again. If you have the choice drive across the street to Loves and get quality customer service from them instead of dealing with aggressive employees at Pilot. I will be emailing Corporate about their Front Desk Clerk who states his name is John. I hope they are able to communicate what good customer service is and how to properly greet and provide that service.

Dudderz

Showers are good, Subway inside, CAT scale, they don't have the new 'brew on demand' coffee makers, the WiFi stinks... I got 1Mbps download and 3Mbps upload, at 12noon from inside the store. Burger King right next door.

Rob McCrea Jr.

One the cleanest truck stops that I have been through in all my years trucking!! Well stocked and cashiers are nice and courteous!! Only they never have restocked this size water. I was told Canada dry are slow with deliveries!!!