Address: 3000 W Cary St, Richmond, VA 23221, USA
Phone: +18043536171
Sunday: 11:30AM–9:30PM
Monday: Closed
Tuesday: 11AM–9:30PM
Wednesday: 11AM–9:30PM
Thursday: 11AM–9:30PM
Friday: 11AM–10PM
Saturday: 11AM–10PM
angelawilliams0208
The lady who answers the phone is so rude. I placed an order and items were missing from our delivery order. We asked for extra shrimp on the side and it was as if they dug the shrimp out of the shrimp fried rice I ordered. We did not receive the extra white white rice. Not to mention 51 dollars and our egg rolls were missing. The customer service was absolutely deplorable. WILL NOT BE RETURNING!!!!
Morgan Davis
Update: seeing reviews saying this place has gone downhill. I disagree! We still get it constantly and have recommended it so many people who agree it’s delicious. Over the months we’ve been going though I have to say the customers that wait around in there are pretty consistently rude to the staff! So much so that I had to say something on here. Don’t think I’ve ever gone in there on a busy day and not seen at least one customer berating someone behind the counter, even when they were serving tons of people on New Year’s Eve customers were pretty cruel to them! Don’t know when their customers decided they have a pass to be so demanding and rude, but they do a fantastic job running a busy place. Tip: don’t go early to pick up your order or expect to be waited on, that’s not the design of this place and that’s okay, and being kind costs you nothing! This place is so freakin good. We consider ourselves kinda Chinese takeout snobs and we’re addicted to this place. Highly recommend!
Mia Jones
Food was hot and fresh but nothing to write home about.
taryn roane
When in Richmond, get your Chinese cuisines from here. Delicious food and great staff, you can’t go wrong. I appreciate the location of the restaurant because of the many establishments surrounding it. I bet your food will be done in 10 minutes. 20 minutes if you order a large quantity. Will I return? Duh 🙄 Of course.
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The Eatery has Excellent Covid safety protection in place. They have partitioned off the staff and kitchen behind a plexiglass partition. This completely separates the staff from the customer order area. Masks were in use by everyone there when I recently picked up my to-go order. No one was eating in the customer area. Distancing was done by the patrons picking up or placing orders. The patrons that did place an order, immediately went outside to wait for it. I felt very safe and highly recommend the Eatery to everyone. Safe, clean, friendly and delicious for a great price.
I don't know the answer to that question but if you call them I'm sure they would be happy to answer that for you.
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