Kirby Vacuum Co.

Category: Vacuum cleaning system supplier

Address: 14726 Goldenwest St # D, Westminster, CA 92683, USA

Phone: +17145806087

Opening hours

Sunday: Closed

Monday: Closed

Tuesday: 9AM–4PM

Wednesday: 9AM–4PM

Thursday: 9AM–4PM

Friday: 9AM–4PM

Saturday: 9AM–2PM

Reviews

Sarah Miller

Jan 28, 2022

This place has saved me a ton of money from buying the wrong items for my Kirby G4. I needed a new cord and drive lever, the thing that makes the vacuum GO, and this place was so amazing and helpful, I was able to get everything fixed for under $200 AND the $35 diagnostic fee was included in the over-all final price. I was soo skeptical of this business because I’ve read the negative reviews but I wanted to get my own opinion. The employee working that day was very respectful and very knowledgeable of the issue with my Kirby and gave me different options on how to fix the problems. That is the reason for this Review. If I should need advise and assistance again, I will be calling Kirby in Westminster.

haha haha

Apr 30, 2021

great service thank you

Albert Davidson

Sep 26, 2019

I stopped by the place late afternoon on Saturday. The owners or staff, I didn't ask had already locked up for the night and where getting in their cars. As soon as they saw that I had come to buy some supplies they told their family to wait while they helped me out. I really appreciate the time they took. Thanks

Jeslie Ruiz

Nov 11, 2017

PLEASE DON’T GO THERE!!!! Their customer service is awful. Sellers and the “owner” are rude. Went to buy some supplies and what ever i asked for the asian seller said they had it, he went to look for it and came back and said sorry we don’t. So I end up buying things that i didn't want and when i call the same day to do a return another person answered the phone and she said they had all the supplies i needed and that she didn't know why the seller couldn't find them. In a rude way she said it was ok to return but they were going to charged me a 5% fee I said fine. The next morning i received a call from the “owner” trying to justified his sellers and told me that they dont do exchanges or refunds. Apparently the people that works for him are incompetent and they don't know anything. They say something when your talking with them and the next day they switch the story around and say “I didnt say that” NOT A SERIOUS BUSINESS!!!!!

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Questions & Answers

Do they sell bags?

JUAN RODRIGUEZ | Aug 26, 2019
Kirby Vacuum Co. | Aug 26, 2019

Yes we carry everything for Kirbys

Do you repair Kirby vaccumes

Jann Mackey | Aug 26, 2019
Kirby Vacuum Co. | Aug 26, 2019

Yes we do. We are a Factory Authorized Service Center. Come on in! Open M-F 9-4pm and Sat 9-1pm

I need a belt change. Can your store do this and I will need to buy a belt also. Thank you

Virginia Koury | Nov 28, 2021
Kirby Vacuum Co. | Nov 28, 2021

Sure, we can help you out. Come on down. 9-4 Tues thru Fri. 9-2 Sat 14726 Goldenwest St Westminster 92683

Do you buy used Kirby's?

Jeanne Craig | Nov 28, 2021
Kirby Vacuum Co. | Nov 28, 2021

You can call (714) 580-6087. Have your model information ready and ask for Annabel. If it’s a newer model, possibly, but no guarantee.

Is there any kirby repair shop here in chino?

tino montoya | Aug 25, 2021
Kirby Vacuum Co. | Aug 25, 2021

Not that I know of. We are in Westminster. If you make the trip I will give you a 10% discount on any services or repairs you need. -Tom Owner

Does this Kirby store in Westminster carry replacement bags for the handheld car vac called "Split Second"?

Nancy Hori | Aug 25, 2020
Kirby Vacuum Co. | Aug 25, 2020

I can order the filter for you but I do not have that item in stock. Please call 714 580-6087 tomorrow and we will get it ordered. Thanks!

Do they repair Kirby's vacuum? Did he break a piece of back?

Carlos Alveal | Aug 26, 2019
Thomas Miller | Aug 26, 2019

Yes we repair Kirby vacuums. Come on down.

Manual says to vaccuum on setting 1 but vaccuum won't go backwards on that setting or on 2 or 3. Is manual wrong?

Janet Lewis | Aug 26, 2019
Thomas Miller | Aug 26, 2019

With the Kirby power head raised to it's highest setting, turn on the Kirby and activate the Drive lever. Lower the power head one level at a time until you hear the hum indicating the power head has made contact with the carpet. Lower one additional level to insure the power head maintains contact with the carpeting when in use. That should do it. If you need further assistance please call me at (714)580-6086. Thanks!

My vaccuum is a 2019 model. It will not go backwards on the lower settings, i.e., 1,2,3. My last one went backwards on all settings. Salesman says it is an "improvement" and wont go backwards because carpeting is too thick. Is this right?

Janet Lewis | Aug 26, 2019
Kirby Vacuum Co. | Aug 26, 2019

If the machine is off and not running, make sure it is in NEUTRAL and on the highest setting. If it still won't roll backward there is a problem and it needs service. If it is on and in drive but wont roll backward through the carpet that could also be a problem. Dont worry though, you have a three year warranty which covers any issues the machine may have. Contact your salesman right away or call me at (714) 580-6086. -Tom

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