Bank of the West

Pedro Alonso

Bad customer service and they close at 4 but website says 5

Christian Steinke

Harbors hackers and shady dealings here. STAY AWAY. If I could give less than 1 star, I would.

Norma Mejia

Thumbs up! In a flash, Samantha Collins solved three problems created at another bank branch. I have a business checking account and a personal checking account and both had been blocked. To make matters worse the debit card for the business account was sent to the wrong address and I was not able to make payments and purchase things. Samantha updated my bank accounts with the right information, updated my password for one that actually worked and requested that a debit card for my business checking account be sent to the right address in a very short time. In the past I have used other banks I ended up not liking and I even got money stolen at a Washington Mutual branch a long time ago. Bank of the West and Specially the one on 3081 Mckee Road in San Jose, is my number 1 bank. Thank you Samantha Collins.

Ashlee Dee

They get one star because the employees are nice. Company policies are awful and they make difficult life events even more difficult. My parents died last year and I live out of state. You HAVE TO be in a bank in person to do anything, nothing can be done over the phone. Talk about impossible if you don't live near one. Currently trying to help my grandparents set up a Trust. They are too unhealthy to travel to the bank any more. Wow, b of w gave me a hard time, like having to make multiple trips and use all of their own personal forms instead of the ones from the trust lawyer, and refusing to take a power of attorney. Went to my grandparents other bank and I was in and out in 20 minutes. I very much do not recommend banking with this company.