Cracker Barrel Old Country Store

Matthew Mills

My wife, her parents, and I went to cracker barrel as we routinely do for Sunday dinner to enjoy a good meal but it didn't turn out as planned. We had a small wait to be seated which was not a problem and we were seated for a reasonable amount of time. We sat down and begin to talk and about 5 to 10 minutes in we realized our server has not been to the table we tried to catch someone to ask them but he finally came out. He took our drink orders and we requested to make our food order at the same time, our server Benjamin took our orders but never came back from the back for at least another 15 minutes with our drink order and biscuits. He was spilling water everywhere from his carrying board but no one complained we just asked for plates, jelly, and napkins but once again he disappeared to the back for another extended period of time while our table was wet. He finally returned with napkins but no plates or jelly to eat, which we reminded him and he returned to the back for another 5 minutes. He finally came back with the plates but brought two grape jelly containers for the table, which we asked for a few more to have at least one for each person. Benjamin returned 5 minutes later to another table which we caught him and he gave them to us. We sat and waited and realized all of the servers were active but ours and the one or two other tables he had they also we waiting. We realized we have been waiting for food for about an hour and saw people that came in after us recieve their food or were finishing up to leave. I had to find someone to ask to get our server and after a few more minutes he came with our food. We asked for condiments, a knife, and a refill but he disappeared again. I ended up asking someone else for a knife and finding the condiments on another table. My father-in-law expressed that something was wrong with his meatloaf and his ham which we asked for someone to get our server, which he came out after about five minutes to say he will get the manager. John the manager came out maybe 10 minutes later after we almost finished our food and my father-in-law was waiting. We explained the situation to John which he didn't seem concerned about how long we waited or the service. He also didn't move urgently in reference to the issue with the meal which he mentioned about something else being ordered but by then we were over it and ready to go. We have been frequent customers on Sundays for years and it is often apart of our tradition but this has been the worst experience we have had there and is unacceptable.

Natalie Cellini

I love Cracker Barrel, it's the best! The amount of food they give you for the price is awesome. It's got a nice atmosphere, and there's a fun little store at the front. Their chicken and their biscuits are so good. I also highly recommend the peach iced tea.

Tyé Grays Real Estate

Was greeted by the host with a nice smile. Once seated, Soo warm and cozy. We sat by the wood burning fireplace and hearing the wood crackling was super cool. It definitely added to the element of the holidays. Crystal, our server was the bomb. So friendly and patient. The pancakes were nice and buttery and with the warm syrup, sheesh, super yummy. My sausage was good but a little over cooked. Grits were tasty. Eggs were eggs. My husband's steak was yummy as well. Can't wait to return.

Lifestylista

The food is truly homemade. People of all kinds were in here. It is family friendly and has a cute gift shop inside the place. The bench I'm sitting on you can buy and take home. Overall I had a good experience here.