YRC Freight

Mr. Brewer

Good business but this time we couldn't ship to maui

Azizullah Ahmadzai

I just called and talked to the customer service. I have never seen a rude person like her and this why I'm giving one star to the YRC and I will never ever recommend to someone to ship with YRC

Sam Sio

They told me they carry my load and then when they showed up they say one of untrained employee made mistake and left me stranded !! Never using this company again Bad business ethics and very poor professionalism

Steven Macnitto

I don't know where to start. My worst experience with a freight company. Employees talk to you like the ones from DMV (YRC, Hayward, CA). You are the one that has to wait. All questions need to wait until you are told to speak. I am not even sure if all those awards they have on their website are even real. If Walmart is really praising them, then two things come to mind; It's like one politician praising another one. Let's ask the people how they really feel? Maybe just maybe they are good in moving large freight, but the smaller stuff they should just leave alone. Like Einstein knowing how to do complex problems, but can't do simple math. Please don't ask how I really feel. If JBL does not know how bad this company is, I will make sure to let them know. If they do know, shame on you for you using a company that lost you a customer. I fail to see the value or pride in their work. I have had to micro manage my shipment since Shepherdsville, KY. It seems like it's a national thing with YRC. Shortage of employees? Management that actually knows logistics? If this is such a good company, then why is there bad service? I am willing to bet CalTrans workers could do a better job than the ones currently running these facilities. Bolingbrook, IL my package sat in a truck for about four days. Louisville, KY it sat there for another 3 days, and now in Tracy, CA it is going on day three. My order has been in YRC's hands since 11/13/20. I still have not been able to receive my package. My package still has to go to Hayward, CA. They make the customer feel like your package is in the Titanic. All the ones that matter or paid the higher price will go first. I am even shocked that they loaded my order in an actual truck and trailer. If I would have known this is what JBL trusted my order with, I would paid extra to have it shipped UPS, FedEx, even the USPS. It has been a nightmare. No one should have to micro manage a package like this. If this is the type of service they give now, I fear to know the condition of my package. I am not expecting white glove service. Just in the shape JBL intended to be received. I would go pick up my package, but why do I have to make it easy for them? If talking to them over the phone is like DMV, I can just imagine walking on to the property. The service has been paid for it also a service they say they provide as part the shipping experience. They have expressed how low priced ticket my order is in this Titanic. I am sure if the executives of this company really cared, they would be reading this and trying to fix these "opportunities" that could potentially make this a really good company. No one is perfect, but it would be nice to see more professionals and pride in customer service. I am yet to see the delivery service. If any potential companies are looking to ship with this company, please stay away. For your customer's sake.