Reed's Metals of Tupelo

Ronnie Garmon

I called multiple times but could not get anyone to answer the phone so I decided to drive over and walk in. Walked in the front door and it looked like they were closed at 9am on a Tuesday morning. Offices were dark. I stood there for 15 minutes and saw two people walking around with cell phones toward the back offices but neither one would ask if I needed help. Both of them saw me but would not acknowledge me standing there. So I walked out and they will not get my business. Absolutely poor customer service in my opinion.

Bradley Sneed

First order the length of metal was to long so I cut to fix, second order the order was completely wrong and took them 6 months and about 10 phone calls to correct. Was told once metal got to me they would work out some type of compensation for me and now they will not respond to me at all. Would never use again

Jennifer McFarland

Roof leaked after two years. The guy they suggested that did the install came back out and put in some screws and sprayed some sealant. Now, leaks again 2 years later... His last reply to me was he was out of town. That was 2 months ago. Wasted my money on a metal roof!

Byron McCarley

Poor customer service. I submitted the online quote request and after 24 hours with no reply I called at 4pm. I was told everyone was in a meeting and someone would call me back. After another 24 hours with no response I called again. The person I talked to acted like I was a nuisance in his tone and was unable to give me price differences of items such as 3” insulation vs 6” insulation. He told me he’d have to do multiple estimates for each thing I asked about and made it seem odd that I’d ask such questions. After he got all my info he said he’d send an estimate later in the day. That was 5 days ago. I’ve heard nothing back from anyone at Reeds Metals. I’ll be purchasing my building elsewhere. These people don’t care about making a sale.