Sylvester Comprehensive Cancer Center

Dominique St Hilaire

Friday 8/19 I went to the Sylvester Center for a 4:15 mammogram appt. I am teacher in Opa Locka so I had to rush through traffic to make it on time. I get to the counter only to be told that my appt was scheduled for 8/12, which I missed, and was noted in the computer as a no show. When I told the receptionist that wasn't possible because I called to made the appt on 8/12 at 12:45 (1. What is the likelihood of receiving a same day appt & 2. I was told the appt was made for the following Friday) Needless to say I was hot and irritated. I was given the number to call the scheduling department, which I did and was placed on hold for 8 minutes. I asked the receptionist is there was any way she could get in contact with someone directly to avoid being placed on hold for an error on their part. She simply said sorry, I'd have to call and wait on hold. Nothing was done to correct their error. No call was made to see if there was any availability since I was already there. Nothing! I would understand if I was late to the appointment, but I actually arrived about 10 minutes early. I had to ask my doctor if she could find another location to perform my mammogram. Very disappointed in their lack of customer service and incompetency in scheduling.

[email protected] Rionda

Very professional and courteous, my doctor is great and takes good care of me the stage four pancreatic cancer has diminish and I feel better, the nurses in CTU "chemotherapy " treat me very well and care about my recuperation.

Yolanda Ferville

My husband had very bad experience with Sylvester comprehensive center. He have N important appointment with them to do a CT, before to determine if he needs a surgery. He waited for 6 weeks for the test, one day before he called to make sure, he’s going to have the test done. They yes tomorrow you have 11 am appointment. Do eat after midnight. He took a Uber dropped him off, guess what they didn’t do the procedure. Oh we don’t accept your insurance, Since 6 weeks any of they workers can’t find out if they accept the insurance or not. They had the insurance on my file. This’s negligence, they don’t care for people’s life. By the time for me to look for other center to have done the CT. I got a big complication end up to ER by ambulance. Asked to see patient experience he doesn’t investigate why? Very bad place,worker’s don’t know what they are doing?no safety and they are neglected, every time I call waiting time 58 minutes. Or 1hr they keep transferring me no one know what to do. If you don’t need your life go to that place. It no good for nothing even my dog . I will not take my dog there because it a bad place do not go there. 1275 NW 14 street Miami Florida 33136 Sylvester .Comprehensive center? They cause I have a lot complications because they didn’t perform.

Jessica Esther

Only 3 things I'm not happy with Sylvester Downtown Miami: 1. The food in the cafeteria is so bad it's offensive. They use some sort of powdered egg to make scramble eggs (ew!), the first ingredient in the chocolate mix for hot chocolate is SUGAR. Really? Do they need a reminder that cancer loves sugar? What does a cancer patient needs to do to have a decent, clean, healthy meal around here? 2. The tv services in the PET scan private little rooms are not working! Somebody "forgot" to program the clock! The wait it's probably 1 1/2 hours to 2 hours for them to start doing the scan, so you're in this room with a tv, and internet that's not working. It's a little ridiculous they have state of the art facilities, but when it comes to accommodate patients, it seems you're been treated in a third world country. 3. I don't know how many times I need to tell them not to schedule me for appointments without giving me a call first. I have a life, a job, etc. They just don't care! Personnel is compassionate, kind, and they treat you with dignity. Is the small things that make a difference. You know, like when the devil is in the details.