U-Haul Moving & Storage of El Cajon

Sheyla Gonzalez (Guerreros)

I would NOT recommend this place, especially if you are moving cross country. Reservation was mess up from the beginning then additional reservation was created to fix up but didn’t, the manager was helpless and useless as he never provided any action to fix the issue on top of that was rude, no customer service. If you are moving consider other options! Save money, headache and time!

Marjie Smithers

I was charge after returning u hual trk. Amount $ 81.36 on invoice given to me and left. Date was Saturday, Jan 8. Come Tuesday, Jan 11. Am negative in my account for pending amount of $43.63 being charged by u hual ? Which wasn't told to me or in the invoiced I have? Something isn't right. Customers be aware. Jan 13. U hual still won't make correction on charge $43.63. They blame it on computor or my bank. I do not recommend anyone to this place any business.Jan 14, after complaining to u hual. Still no resolution in their part. After I return truck Jan 8 and my invoiced shows charge for $81.36. No clarity on $43.63.

Christopher Barretto

Don’t rent here! What meant to be a temporary couple months until I found another place turned into almost a year of having this unit. I pay every month but usually a week late due to not having stable income. In the past 9 months alone I’ve been sent 52 notices harassing me to pay them(phone calls,emails and letters to my previous address), even after I’ve paid. The lockers are also not fully inclosed so theft of your items is highly possible since the tops of the units is only chicken wire and most of it is open from people peeling it back from previous thefts. I wish I would’ve paid $20 more a month and got a real storage and better service. I won’t ever do business with UHaul again! Stay away and beware!

Holly Kennedy

My fiancé and I moved across country this past December from El Cajon, California to Jacksonville, Florida and needed to find a way to get our belongings out there. We called and received several quotes from various moving companies and found U-Haul to be the cheapest and quickest company able to get us our stuff to Florida. After weighing all of the options, we decided to go with one of there "U-Box" shipping containers. The closest location to our house was the U-Haul in El Cajon. To rent and load your stuff into a U-Box, you have a few options- you can have them bring it to your house for an extra fee to load it, you can bring all of your stuff and pack it into the U-Box at their location or you can pick it up yourself with your own vehicle. We decided to have my father come with his truck to pick it up so we could load it ourselves. We spoke with the general manager on 11/25/20 (who seemed to be under the influence of meth/cocaine) about what we needed to do to pick this box up, and he said all we needed to do was show up and get it. We made plans with my father to take the morning off work that Friday to help us pick it up in his truck. On 11/27/20, we showed up to pick up the U-Box and the same manager was working. He said "oh you can't pick it up, you need a 24 hour in advance reservation to get it". What?!?! We were like, do you remember us? We were just here a day ago and you told us to just come get it. He told us sorry, you still have to make a reservation (even though the U-Box was sitting RIGHT OUTSIDE the office and NO ONE was going to be using it!!! We then had to ask my father to again take time off from his schedule to come back the following day on 11/28/20 to pick up the U-Box. The manager said to be there when they open at 8:30 so we could get first in line, and when we showed up they don't even open until 9!!!! So we finally get the U-Box loaded up to take home and the manager tells us to drop it back off by Monday 11/30/20 so we can guaranteed have our items shipped to us in Florida by 12/17/20. We take it home and load it, and bring it back only to find out we can't even drop it off!!! We need to bring it at a specific time because they don't have forklift operators during the entire day!!! So we bring it back at the specified time and finally get this thing shipped. Then it is a complete disaster once it gets to Florida- they ship it to the wrong location and actually lose/can't find our U-Box!!!! So we don't end up being able to locate and get into it until 12/23/20, at which point U-Haul is threatening to charge me another $90 worth of "storage" for "keeping" the box longer than a month if we don't get our stuff out of it by 12/28/20. Keep in mind, I am almost 8 months pregnant by this time and have to deal with all of this while my fiancé is at work for the Navy!!!! Then, to top it all off, they tell me I can't just come get my things out of the U-Box, that I need a 24 hour reservation to pick it up and on top of that, they DOUBLE CHARGE MY DEBIT CARD taking thousands of dollars out of my account.......! Please, please, please- take our advice- spend the extra money going with another moving company and don't get taken advantage of by U-Haul- we certainly will NEVER use them again!!!!