PostalAnnex+

Category: Shipping company

Address: 416 W San Ysidro Blvd Ste L, San Ysidro, CA 92173, USA

Phone: +16194285924

Opening hours

Sunday: Closed

Monday: 9AM–6PM

Tuesday: 9AM–6PM

Wednesday: 9AM–6PM

Thursday: 9AM–6PM

Friday: 9AM–6PM

Saturday: 9AM–3PM

Reviews

Mariana Hoyos

Aug 8, 2022

Lately I been having issues with employees. If I ask why am i been charge this is what Nancy wants us to charge. Ive been a loyal customer for the past 12 yrs. And Ive never had any problems. Thank you

Timothy Lewis

Nov 16, 2021

Slow customer service for packages high rates..... Very bad Must say that the employees do their best Very nice men and women But the owner is blind to customer necessities. I've been there for 20 years and always renewed, but never again I do not recommend this place. I've been coming here for over 20 years. Has gotten worse with time. I always kept a good additude, knowing how busy they are at sometimes,and , unfriendliness prevails. Generally works, but when you have a legitimate issues with over charging by "accident" they play dumb and are slow to act and make up excuses. Generally do not care, you really have to push to be heard., Then they kind of listen ,but not willing at all, especially the owner. Iwould change my review in an instant, if things get better because when they first started, they where very nice and fair. Lately the newer employees are very nice, but the system is still bad for charging and high hidden fees

The “Victor Newman” III

Nov 4, 2021

Customer service is absolutely terrible, prices are high and there is a clear lack of organization. Met a fellow customer who has been using this location for over 20 years and they stated the service and processing have never been this bad. There is one staff member in particular who is the worst. Taller females who never greets customers and doesn't say anything. She treats you like you're bothering her. Should quit and call.it a day. Hope it gets better but not counting on it.

Don Riley

Oct 2, 2021

Staff is actually pretty friendly and will try to help when they can. But In addition to nickel and diming you for everything, I’m pretty sure the owner has also cut staff, which results in longer lines, increased time to process received packages, and employees who are overloaded, which has resulted in lower morale. Took over 2.5 hours to process receipt of a package today. Latest scheme to make money is to charge you if you throw your packaging material in the shopping center trash containers!! Price to rent a box goes up every year. Owner is greedy and does not care about customers. So today, Friday, I stopped to pick up three packages. My car was in the body shop from Monday afternoon until yesterday evening. The package pictured was shown as received 9/22. Of course you can’t pick up on day of receipt until after 2:30. You can see the size of the shipping envelope and what it contained. They charged me $1.25 for storage! I have yet to see a list of their fee structure. Just know box rental increases every year beyond inflation rate and owner constantly looking for ways to screw customers. No concern about customer. I has no way to get to my mailbox to avoid late fee. But staff is helpless to help you. Beware!

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Questions & Answers

Can I get my passport photo taken here?

PostalAnnex+ | Aug 25, 2020
PostalAnnex+ | Aug 25, 2020

Yes! PostalAnnex can help you get your passport, including taking the photos and providing other information including forms for renewal or first-time.

Why is PostalAnnex a good choice for my home-based business?

PostalAnnex+ | Aug 25, 2020
PostalAnnex+ | Aug 25, 2020

We're located in your neighborhood, and we have all the equipment you'd need but don't need to buy: copy machines (for color and black-and-white), a fax machine (including a separate phone line ensuring voice calls don't interfere), mailing and shipping supplies, office supplies, even key-making at many locations.  PostalAnnex staff members are professionally trained to use the correct materials and expertise for each and every job. We treat your goods like they were our own. Plus, we guarantee our work.

What if we're talking about shipping Grandma's rocking chair or curio cabinet?  Can you do large items, too?

PostalAnnex+ | Aug 25, 2020
PostalAnnex+ | Aug 25, 2020

Yes.  As part of the Annex Brands franchise system, we can ship anything from a piece of paper to an ocean container, all expertly packed by professionals with decades of experience.

What's the value of private mailbox rental?

PostalAnnex+ | Aug 25, 2020
PostalAnnex+ | Aug 25, 2020

There are many reasons, but two are convenience and security. Many PostalAnnex locations offer 24-hour access, and with your permission, your PostalAnnex will accept packages and overnight letters from UPS, FedEX and the USPS, storing them safely until it's convenient for you to pick them up. Also, a private mailbox is a great way to keep your business customers and communications away from your home, providing safety for your family as well.

Do you offer packing assistance?

PostalAnnex+ | Aug 25, 2020
PostalAnnex+ | Aug 25, 2020

Yes. Whether you need assistance on-site or in-store, our years of experience in preparing thousands of shipments ensures your item will be packed to professional standards...one that the carriers will honor in covering your shipping against loss or damage.  If you need packing materials, we've got a variety of supplies for the job: packaging tape, labels, foam or bubble packaging and, of course, plenty of boxes in all sizes.  All designed to minimize shipping costs while maximizing protection of your valuables.

I'm moving my business, can you help?

PostalAnnex+ | Aug 25, 2020
PostalAnnex+ | Aug 25, 2020

Certainly. We can provide full moving services, including packing and transporting office equipment and furniture.

Do you offer coverages against loss or damage in shipping?

PostalAnnex+ | Aug 25, 2020
PostalAnnex+ | Aug 25, 2020

Of course, And if we do the packing, your items are covered for both loss and damage.

Can you ship anything?

PostalAnnex+ | Aug 25, 2020
PostalAnnex+ | Aug 25, 2020

Almost; the only real exceptions are hazardous materials or items prohibited by law

Do they notarize papers?

Mitchell Gonzales | Aug 25, 2020
Michelle Deer | Aug 25, 2020

Yes they do

How much are two passport photos?

Leo Williams | Aug 26, 2018
Scott Monroe | Aug 26, 2018

About $11.99 to $14.99

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