The Home Depot

Marcela Lemery

We bought 34, 60 pound bags of concrete, paid a $20 dollar pallet fee. Waited almost 45 minutes and no one showed up. We had to load them ourselves. I then had to wait 15 more minutes in the return line for our refund. Told the lady what happened, she didn't even care. She kept asking me what happened to the pallet ... After i told her it never showed up and we loaded it ourselves- yeah, but, where is the pallet? 😖

Sterling's owner

I had to go to get paint for my new shop I'm opening up and I needed 5 different paint colors and the employee that help me was very good at doing her job. Her name is Tina Marie very nice and knows what she is doing. Thank you Tina Marie!

Yvonne M. Goudeau

As I needed some things for my home, I went to Home Depot in Lake Elsinore today. Let me tell you this was the worst experience I ever had in Customer Service. I had a List of things i needed to get, first Person I ran into I ask for help, he referred me to PRO Service Desk! I get there, I find a woman playing on her Phone, she ask me what I needed, I showed her my list and she said well sorry the woman that can help with that just went home for the day I ask if she could help me she said NO and returned to her phone, so much for Customer Service!!!! Well I thought I just find my own stuff. Nonetheless I ran into another worker there, so I ask for help again, his answer was Well I am going to Lunch now... wow, just wow!!! so i find another worker who was finally willing to help, and he was outstanding!! so I got my Stuff and I am going to checkout... so I though, they changed the regulation on giving Military Discount, great... so I sign up online.. but for whatever reason I could not get Verified... tried that about 5 times, then I was referred to the Customer Service Desk. I explained my dilemma, but the Ladies there were not much of any help at all.. Giving me an 800 number that didn't work!!.. now I been in the Store for over an hour and slightly annoyed, so the Ladies at the Service Desk told me I needed to Call customer Service online!! Are you kidding me, I am standing in front of Customer Service and they telling me to call Customer Service online???? I waited another another 25 min till the lady on the Phone said, why did they not just give you a one time courtesy discount? I said I am not sure as they seem not capable to work customer service. I had my Military ID card in my hand the whole time, like what was the problem? I am not a fake Person, my Military ID card is REAL I will not return there, Home Depot needs to treat their customers better and provide better Customer Service! You should not be allowed to play on your Phone while you are working, nor should you go to lunch until a replacement is there for you.

アレイナ

This is one of the good ones. The associates are easy to find. Tool rental associates were great and the process of renting a box truck was easy and fast. The place is big and I have never gone and left without what I needed.