Rosemont Clermont

alexis mcgrory

We had an issue with our ac over the weekend. We called the emergency maintenance and Carmelo made it to our apartment In a timely manner, was very respectful, and full of humor! He was able to fix the issue very fast and get our apartment back to a cool temperature. Thank you. Very very please with his service.

Original Stunt

It’s unfortunate that when you contact the communities to request if they accept section 8 housing vouchers they respond “yes, but you have to make 3*s the rent”. If you guys educate yourself properly before stating you accept vouchers you would know most tenants on section 8 have a voucher because they don’t make conventional 3*s the rent. With the voucher paying majority of one’s rent the correct way to calculate a tenant making 3*s the rent with the voucher should be 3*s their portion. For example 1/1 going for $1300 but the voucher covers $1200 this then leaves the tenant a balance of $100 to pay directly to the property. The tenant then should be responsible for having 3*s their portion of $100 which would be $300 dollars. You properties keep saying you accept housing vouchers but then keep the qualifications the same for those wishing to use it. If you don’t want to accept section 8 tenants please just state that instead of keeping the qualification 3*s the conventional rent. Also if you’re accepting anyone with a voucher and makes 3*s the rent please keep in mind that is FRAUD, your community and the tenant could be in trouble. Thank you.

Nakeshia Stephens

Rosemont clermont staff are the best. When I have a issue they get it resolved as soon as possible. Any past issues that I may have had its been takin care of. Great service by the maintenance staff. It's also quite, and I feel safe living here and the location is excellent.

Berlin Brisinte

Not only does this place have a huuuge roach problem, but when I first move here in November I noticed my clothes would not clean. I let the office know. The office manager, Anita, told me that she has never heard of issues with the washers since she has been a manager and that maybe I am just not cleaning them right... after a week maintenance finally came and without turning the machine on, knew it was broken and replaced same day. In May I noticed my AC was not cooling. I placed a work order on a Tuesday and they marked completed on a Wednesday. The next day it was still not working. Found out had no free on and coil was bad. Told us they will have the part ordered that day....this was on a Thursday. They never call to keep you updated, you have to call them. Tuesday morning I call to see status of part and they said it is on the way to get delivered. I called later that day because my unit got to the highest ever at 90 degrees with two toddlers and they changed the story saying it just got approved by corporate an hour before I called (5pm) so the part was never actually being delivered yet. When I asked what they could do for us since it has been days and will be days until part comes in and I had kids, Anita told me to go out and buy black out curtains. AC finally got repaired on Saturday (almost 10 days!). Anita lies and makes excuses to put the blame back on the tenant. RUN!