The Palm - Miami

Samantha Schwartz

Food good as usual. Restaurant was very empty and the food still took 45 minutes. Was there for a birthday and had it in the reservation 2 times as a birthday and still no one remembered.

John D'Arpino CPA

I had dinner at the Palms on April 22 with a good friend and we sat at the bar. Zito, the bartender, took care of us and we had an enjoyable evening. A few days later I noticed I did not receive my Landry’s points for that evening. Therefore, I called the restaurant and spoke to the manager. He told me he was too busy to take care of the problem and that I should call him the next day after lunch time. The next day after lunch, I called the restaurant and no one picked up. I have been trying to get this resolved and he has not been helpful at all. Shame on him and the Palms.

Zechariah Jones

The prices for the steak are 60+ no sides (expected for a “fine dining steak houses”) however the steaks were nothing special. No major wow factor. Had to ask for water 3 times… I new the prices going into this, that’s not the issue. Heck the steak isn’t even the issue. When your going to pay 60+ for a steak I better have exceptional service. There’s no exception for this. It falls on management. Hands down. No matter how busy a place gets for the price you pay should always have exceptional service. It’s sad when you compare it to a Dennis’s where it’s expected to have hit and miss service. Just my opinion though. The manager did come and give us a carrot cake. That’s why I bumped it up a star. Maybe it was just a bad day, everyone has them. I can’t justify giving any more stars though just from the price you pay. You can’t afford to have a bad day…

Rosalie Schlaen

I dined at the Palm a few months ago and we had an excellent experience we ordered 2 -5lbs lobsters and they were so large that we could barely finished we went back with the family about 3 weeks ago , we ordered 3 5lbs lobster price $170 each. the lobsters they brought were much smaller , we told the waiter that those were not 5 lbs lobsters . he went to talk to the manager and came back saying the manager said ,that yes they were. Our billing was over $750 and the manager didn't even come to the table to talk to us , that made me suspicious that he probably didn't want to assures us that they were 5lbs. the waiter was very pleasant and the service was good. they send a couple of desserts to the table that they didn't charge for them. it will be a long tie before i go to the Palm restaurant , i don't think they were truthful rosalie S.