Wendy's

Liane Robertson

Went through Drive thru yesterday afternoon around 4:30PM. Hadn't been to this Wendy's in like 20 years. Long line in the drive thru. One car in front of me took forever to place their order; when it was my turn, I understood why. The women taking the order simply DID NOT LISTEN. I asked for a honey chicken sandwich and a chocolate frosty and she says, you want the #12? WAIT, WHAT?! What's a number 12? So I then have to look and see what a #12 is. But I wanted a frosty and a large fries. She WASN'T LISTENING!! It took forever to order. Was she distracted, was she trying to upsell? I don't know. I wish she would've just let me, the customer order. In the end, it was like over $16+!! No idea why. I also ordered a crispy chicken sandwich off the value menu too. I get up to the window and ask ask why the total was so high. Then I ask if I can switch the crispy chicken sandwich to a cheesburger off the value menu. She huffed and puffed and got totally flustered. I wanted to just scrap the whole order a drive off tbh. I was over her and my whole Wendy's experience. I paide and left. Got home and I ended up with the same crispy chicken sandwich andno burger!! So she basically faked switching out the sandwich? So disappointed. Won't be back. That women should not be working the drive thru. Listen and take the order, don't interrupt the customer. Have a better attitude.

Jose Cabral

In all my years of using public restrooms I have never felt this much humiliation and disrespect until 08/03/22. While relieving my tank I was bothered by a knock so I simply yelled "being used" but yet I saw the door open before my eyes. Restrooms gotta get updated

B

Service was fast but quality went down. The pattie of the meat from burgers shrunk. The extra extra small frosty. The prices are cheap but you get what you pay for. Employees are nice

Janae Price

I know the Wendy’s menu. However, this particular night I wanted to know if they had caught up with everyone else and added a vegetarian option to the menu yet. I asked if they had any veggie burgers on the menu (Purely checking to see if there’s any updates that I didn’t know about yet) and the lady at the drive-through window said no but we can wrap your burger in lettuce…🤔… I told her I wanted a veggie burger. Which means I want the bun with veggies and cheese, but I don’t want the meat. She said, “OK would you like all of the veggies with that?” I answered yes please. As I was driving away checking my order I saw lettuce with bunch of veggies inside and no cheese. 🤦🏾‍♀️ I was very hungry and trying to take medicine after I ate. I had to drive my car in reverse past all of the new cars in the drive-through window, get at the end of the line, and asked them for the correct item when I got to the menu to tell them it was done incorrectly. When I got back to the window to get the correct order the lady I was speaking with stepped aside for a guy to retake my order. A nice little, “I’m sorry or my apologies would have been very nice to hear. Instead the bag was handed to me and the window closed with no one on the other side to make sure I was happy with my new order. Of course the fries were cold because I had to wait for a new meatless order to be put together.