Holiday Inn Express & Suites Plant City, an IHG Hotel

Linda

Positive: Everything! The entire staff is super friendly. The breakfast was excellent. The room was clean. Negative: The water pressure in the shower was pretty low. Aside from that, everything was great!

Christina Quattrone

Everyone was super friendly and helpful. We were able to get a slightly earlier check in and check out which helped us out immensely. Very clean. Outdoor courtyard and pool were well kept.

Joanne Flores

BEWARE OF YOUR CHARGES TO YOUR BANK ACCOUNT!!!!!!!!!!!!!!!!!!!!!!! I drove from Connecticut to stay here with my friend and 2 kids. Paid for 2 nights and it was fine. I got charged the correct amount. Yesterday morning I wanted to stay another night so I went to the front desk, spoke with the gentleman there, and was told it would be $264 for another night. I signed the paper receipt for $264. He pointed out that this is what I would be charged so I agreed and signed the paper. I checked my bank account and noticed I was charged $299 with a refund of $34, which would bring the charge to $264. Fine. I go to check out this morning to drive alllll the way back to CT and the young lady at the front desk told me she didn't have me in her system. Told her that was strange bc I checked in for another night last night. She then called her manager BRENDA on the phone.....Boy that was the worst thing to do!! Apparently Brenda cancelled my visit thinking it was a duplicate charge, why I have no idea bc the first 2 nights were a totally different rate. The young lady said there wasn't a charge on her end. Saying I should be seeing a refund. i asked the young lady how much I was being charged and she point to the receipt and said $264. I said ok great. I didn't have time to wait for the manager as I had to get on the road. As I was driving I go to check my bank account and I got ANOTHER charge for $299!!!! At this time my bank account showed two charges for $299 so something was really wrong, Mind you I was also charged a $100 deposit that I won't see for 7-10 business days, Which then leaves my bank account with $80 to make it to CT with!!!! I call Brenda which was no help at all!!! She claimed the charge was suppose to be for $299 bc of tax but I NEVER SIGNED A RECEIPT FOR $299. She claimed I was refund the first amount but I clearly did not from my bank account. After have a heated discussion with Brenda I then called my bank to see if this was refunded. My bank rep said no there is no refund at the moment but If there is then you won't receive it for 7-10 business days!!!! OH HOW WONDERFUL!!!! At this point I called Brenda back and thanked her for screwing up my reservation and I will definitely be going to corporate management for this!! Brenda apologized and then tried blaming my bank!!! I would NOT RECOMMENDED STAYING HERE WITH SUCH CARELESS MANAGEMENT!!! As for the rooms, the bathrooms could use updating, the carpets could use some cleaning but everything was ok in the room. I gave one star bc breakfast was great and the staff members are nice and probably better workers then Brenda!!! I will make another review in 7-10 business days to let you know if I received my $399!!

Danielle Slater

I really liked the area outside the pool with corn hole game. The front desk said the cleaning staff is outsourced which I'm not sure is working well for them. I'm glad we were on the first floor since I had to go to the front desk several times to get things the maid forgot to leave. On one of the days, the towels left were half dryed. They were folded and on the rack but wet. If I came back to the area, I'd probably look around to see what other choices there are. Desk staff was friendly.